American Airlines: Sr Object-Oriented Programmer Analyst
- (1604536)
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COMPANY NAME:
American Airlines
JOB TITLE:
Sr Object-Oriented Programmer Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Provide test automation solutions and services for
multiple complex projects to deliver high-quality software solutions for
airports.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Work with development team and QA
analysts to design, and develop, and enhance automated regressions and
performance test suites for multiple applications
* Execute and
report results of automated functional and regression testing
* Research and
document issues following agreed-upon processes immediately upon discovery of a
quality problem.
* Estimate
effort and resources needed for automated testing activities
* Design
frameworks and provide technical expertise for automated testing that
incorporate industry standard techniques, strategies and processes
* Assist and
support QA analysts in understanding technical aspects of the supported
applications
* Provide
thorough and on-going evaluation of testing tools and assist with their design
and implementation
* Work with
multiple application development teams to identify, diagnose, and report on
application performance issues
* Perform the
setup, upgrade, testing and administration of tools used by the testing team
*
Self-motivated and able to work independently and as a team member
*
Undergraduate degree in Computer Science, MIS or related technical field or
equivalent experience/training
* At least 2
years of experience with test automation of applications using Windows-based
testing tools (e.g. TFS, VS Coded UI, SQL)
* At least 3
years of experience with QA and/or application development
* Excellent
analytical thinking and problem-solving abilities
* Extensive
knowledge/experience applying automation techniques and tools
* Experience
in adapting/building an automated testing framework based on re-usable
components
* Ability to
work in a collaborative environment using source control and other development
toolsets
* Experience
creating, enhancing and/or implementing guidelines and best practices for test
automation development
* Full SDL
experience; Agile experience preferred
* Experience
or good knowledge of at least one object-oriented programming language (e.g.
C#, C++, Java)
* Experience
or good knowledge of at least one scripting language (e.g. Perl, PowerShell),
and fluency in regular expressions
* Experience
in development and utilizing web services in .NET and experience with
development utilities like Fiddler, SoapUI etc.
* Excellent
knowledge of Service Oriented Architecture and object-oriented programming
methodologies
* Excellent
knowledge of software development best practices, including coding standards,
code reviews, source control management, build processes, testing, and
operations
* Strong
knowledge of relational databases (SQL Server, Oracle)
* Experienced
in Windows environments
* Excellent
prioritization, time management/multi-tasking skills
* Flexibility
and adaptable to changing environments
* Strong
verbal and written communication skills
* Strong focus
on customer service and teamwork
* Experienced
user of Microsoft Office Tools
* Business
knowledge of the Sabre reservation systems and other airport operational
applications is a plus
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1604536
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Director - Corporate Communications -
(1604725)
EQUEST CUSTOMER:
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Job Information and Destination Details:
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COMPANY NAME:
American Airlines
JOB TITLE:
Director - Corporate Communications
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
POSITION PURPOSE:
Principal Duties and Responsibilities:
· Work with Vice President to
develop actionable internal and external communications strategies
· Leverage the Company’s existing
media and third-party influential relationships to de-fuse
reputation-threatening issues, including labor disputes, operational problems
and financial concerns
· Identify, shape and pitch
proactive company stories that reinforce, internally and externally, key
business strategies and results
· Manage a combination of
traditional and digital communications channels to engage the Company’s
geographically dispersed and highly-mobile workforce
· Establish and maintain
successful partnerships with other leaders and teams from across the airline,
including key operating groups, labor relations, major airline hub locations,
human resources and legal / public affairs
· Serve as one of the Company’s
spokespersons
· Assist in developing the annual
corporate communications operating plan/budget and oversee day-to-day
department activities
· Provide counsel regarding
communications issues to company management
· Develop criteria/methods to
evaluate communications programs
Qualifications:
*
Undergraduate degree in Communication or related field or equivalent
experience/training
* At least 10
years of corporate communications-related experience, including internal and
external engagement
* Background
in airline industry
* Proven
ability to establish media and industry analyst relationships
* Proven track
record of leading, motivating and developing communications teams
* Track record
of conducting successful, proactive communication programs which employ
creativity and a variety of tools, forums, and media
* Ability to
work in fast-paced, results-oriented, dynamic business environment
* Solid
experience mitigating a diverse mix of high-visibility crises and issues
management scenarios
* Excellent
verbal and written communication skills, with ability to effectively interact
with employees at all levels within the organization as well as with external
contacts
* Ability to
distill complex messages into simple, relevant, and meaningful communications
which can be distributed to geographically-dispersed audience
* Strong
understanding of current and emerging digital channels for engaging audiences
internally and externally
* Excellent
strategic and creative thinking abilities
JOB CATEGORY: General Management (Management (any level),
Executive, Supervisor)
v2 JOB CATEGORY: Management
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1604725
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Workforce Analyst - (1604370)
EQUEST CUSTOMER:
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Job Information and Destination Details:
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COMPANY NAME:
American Airlines
JOB TITLE:
Workforce Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
* Implement
and apply operational plans, policies, and procedures as required based on
analysis to maximize operational efficiency.
* Accurately
enter all off phone exceptions submitted by employees
* Utilize
reporting processes to review and analyze office statistics to optimize daily
performance.
* Frequently
communicate operational activity with reservations management and provide local
staff recommendations to improve operational performance
* Send
communications to staff totaling over 750 employees
* Provide high
level of customer service to internal/external customers
* Answer
incoming phone calls with a high level of customer service
* Troubleshoot
reservations technical systems and report problems
* Coordinate
facility problems with management and ROC
* Manage and
maintain employee databases including Genesys and IW
* Provide
Supervisors with individual employee reports as needed
* Possess
thorough knowledge of CWA Passenger Service Agreement and work rules
* Manage and
maintain employee records, master files, daily work files and exception events,
including shift trades and voluntary time off requests.
* Assume
responsibility to manage local reservations center and employees as/when
required
* Act as local
contact point and assume responsibility for implementing local emergency
procedures
* Monitor
queues in Pulse to manage real-time operational needs and adjust staffing
requirements as necessary.
* Complete
other ad hoc projects as assigned.
REQUIRED SKILLS:
*
Undergraduate degree in Business or equivalent experience/training
* At least 2
years call center environment/customer service experience
* Working
knowledge of call center dynamics and systems, including staffing and
performance metrics, ACD TCS, Shares/QIK and network knowledge
* Ability to
work in a team environment and handle multiple assignments
* Ability to
respond to constantly changing priorities under pressure
* Strong
problem-solving and decision-making abilities
* Strong
verbal and written communication skills
* Must be able
to work variable shifts in a 24/7 call center environment, weekends, overnights
and holidays.
* Excellent
customer service skills
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1604370
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
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