American Airlines: Sr Business Systems Analyst - (1604014)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr Business Systems Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries
DESCRIPTION/RESPONSIBILITIES:
POSITION PURPOSE
The Business Systems Analyst interacts with business
units, other technology teams, and the development team in describing software
products and services to be delivered. The role focuses on determining
operational objectives by analyzing business functions, gathering technical information,
evaluating output requirements and recommending controls by identifying
problems. BSA’s may be involved in supporting customer/business needs around
user administration, configuration management (custom or off the shelf),
communicating system behaviors, reporting, performance, monitoring,
coordinating system needs (end of service life, patching, upgrading), support
incoming bugs & defects as well as assist project managers with change
requests, small enhancements and contribute to any incoming project
initiatives.
PRINCIPAL DUTIES AND RESPONSIBILITIES
* Generating,
decomposing, and managing requirements for developers and quality assurance
personnel.
* Analyzing,
validating and troubleshooting product at the sub-component level including
validation of web service layer, ability to consume system logs, ability to
traverse database, etc. Examples include XML interface, database validation,
etc.
* In addition,
validates product at the sub-component level, examples include XML interface,
database validation, etc.
*
Improves systems by studying current practices, designing modifications
* Support
distributed systems that may have database, message queue or other
technological dependencies
* Documenting
and delivering technical artifacts including flow and sequence diagrams, UML
models
* Facilitating
business units in defining project goals and scope
* Leading some
information gathering and analysis efforts on projects
*
Collaborating with fellow business systems analysts
REQUIRED SKILLS:
Qualifications
*
Undergraduate degree in CS/MIS/CIS/Technology or Business Analysis related
field or equivalent experience/training
* 3+
years of relevant system development experience, focused on technical solution
delivery
* Possesses
experience managing user stores within an agile software development process
* Elicits
business and technical requirements utilizing a variety of techniques
* Responsible
for non-functional requirement, including availability, security, response
time, etc.
* Understands
system limitations which may constrain delivery of functional requirements
(based on architecture, as an example) and asks business qualifying questions
* Able to
logically decompose operations into individual scenarios that exercise most
aspects of the original operation
* Possesses
strong written communication skills, expressing information and key points
clearly and concisely
* Assimilates
new ideas and concepts quickly
* Listens to
and ensures the viewpoints of others are heard
* Able to
explain and guide others through their logical thinking process
* Makes
effective presentations to small and mid-size audiences
* Raises questions and issues comfortably with
groups or one-on-one
* Responds to
questions with easy to understand answers backed by sound reasoning
* Reads and
perceives implications of data formatted in XML
* In addition,
iterates with the development team based on technical and non-functional
requirements.
* Possesses a
basic knowledge of software architectural patterns and principles such as SOA,
ETL, ESB, and MDM
* Demonstrates
a basic knowledge of relational database theory; able to read simple database
design diagrams
* In addition,
performs fit/gap analysis on technical integration components, including data
models, interface documents and/or schemas
* Possesses a
broad experience with a variety of diagram types (such as flow charts, sequence
diagrams, etc…) with commensurate experience in tooling
* Interacts in
a professional and positive manner, quickly developing a rapport with others
* Possesses
experience defining unstructured situations in terms of results and
establishing a plan to reach them
* Adaptable to
unexpected events, new facts, and rapidly changing circumstances
* Effective
when given ambiguous tasks and assignments
* Willing to
do the detailed work necessary to ensure the success of a project
* Proactively
identifies ways to improve processes and techniques in themselves
* Experience
with Sceptre System is highly desirable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1604014
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr Business Systems Analyst -
(1604015)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr Business Systems Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
POSITION PURPOSE
The Business Systems Analyst interacts with business
units, other technology teams, and the development team in describing software
products and services to be delivered. The role focuses on determining
operational objectives by analyzing business functions, gathering technical
information, evaluating output requirements and recommending controls by
identifying problems. BSA’s may be involved in supporting customer/business
needs around user administration, configuration management (custom or off the
shelf), communicating system behaviors, reporting, performance, monitoring,
coordinating system needs (end of service life, patching, upgrading), support
incoming bugs & defects as well as assist project managers with change
requests, small enhancements and contribute to any incoming project
initiatives.
PRINCIPAL DUTIES AND RESPONSIBILITIES
* Generating,
decomposing, and managing requirements for developers and quality assurance
personnel.
* Analyzing,
validating and troubleshooting product at the sub-component level including
validation of web service layer, ability to consume system logs, ability to
traverse database, etc. Examples include XML interface, database validation,
etc.
* In addition,
validates product at the sub-component level, examples include XML interface,
database validation, etc.
*
Improves systems by studying current practices, designing modifications
* Support
distributed systems that may have database, message queue or other
technological dependencies
* Documenting
and delivering technical artifacts including flow and sequence diagrams, UML
models
* Facilitating
business units in defining project goals and scope
* Leading some
information gathering and analysis efforts on projects
* Collaborating
with fellow business systems analysts
REQUIRED SKILLS:
Qualifications
*
Undergraduate degree in CS/MIS/CIS/Technology or Business Analysis related
field or equivalent experience/training
* 3+
years of relevant system development experience, focused on technical solution
delivery
* Possesses
experience managing user stores within an agile software development process
* Elicits
business and technical requirements utilizing a variety of techniques
* Responsible
for non-functional requirement, including availability, security, response
time, etc.
* Understands
system limitations which may constrain delivery of functional requirements
(based on architecture, as an example) and asks business qualifying questions
* Able to
logically decompose operations into individual scenarios that exercise most
aspects of the original operation
* Possesses
strong written communication skills, expressing information and key points
clearly and concisely
* Assimilates
new ideas and concepts quickly
* Listens to
and ensures the viewpoints of others are heard
* Able to
explain and guide others through their logical thinking process
* Makes
effective presentations to small and mid-size audiences
* Raises
questions and issues comfortably with groups or one-on-one
* Responds to
questions with easy to understand answers backed by sound reasoning
* Reads and
perceives implications of data formatted in XML
* In addition,
iterates with the development team based on technical and non-functional
requirements.
* Possesses a
basic knowledge of software architectural patterns and principles such as SOA,
ETL, ESB, and MDM
* Demonstrates
a basic knowledge of relational database theory; able to read simple database
design diagrams
* In addition,
performs fit/gap analysis on technical integration components, including data
models, interface documents and/or schemas
* Possesses a
broad experience with a variety of diagram types (such as flow charts, sequence
diagrams, etc…) with commensurate experience in tooling
* Interacts in
a professional and positive manner, quickly developing a rapport with others
* Possesses
experience defining unstructured situations in terms of results and
establishing a plan to reach them
* Adaptable to
unexpected events, new facts, and rapidly changing circumstances
* Effective
when given ambiguous tasks and assignments
* Willing to
do the detailed work necessary to ensure the success of a project
* Proactively
identifies ways to improve processes and techniques in themselves
* Experience
with Sceptre System is highly desirable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: OK
CITY: Tulsa
AREA CODE:
ZIP CODE: 74101
JOB# (REQUISITION NO): 1604015
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr Business Systems Analyst -
(1604016)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr Business Systems Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
POSITION PURPOSE
The Business Systems Analyst interacts with business
units, other technology teams, and the development team in describing software
products and services to be delivered. The role focuses on determining
operational objectives by analyzing business functions, gathering technical
information, evaluating output requirements and recommending controls by
identifying problems. BSA’s may be involved in supporting customer/business
needs around user administration, configuration management (custom or off the
shelf), communicating system behaviors, reporting, performance, monitoring,
coordinating system needs (end of service life, patching, upgrading), support
incoming bugs & defects as well as assist project managers with change
requests, small enhancements and contribute to any incoming project
initiatives.
PRINCIPAL DUTIES AND RESPONSIBILITIES
* Generating,
decomposing, and managing requirements for developers and quality assurance
personnel.
* Analyzing,
validating and troubleshooting product at the sub-component level including
validation of web service layer, ability to consume system logs, ability to
traverse database, etc. Examples include XML interface, database validation,
etc.
* In addition, validates product at the
sub-component level, examples include XML interface, database validation, etc.
*
Improves systems by studying current practices, designing modifications
* Support
distributed systems that may have database, message queue or other
technological dependencies
* Documenting
and delivering technical artifacts including flow and sequence diagrams, UML
models
* Facilitating
business units in defining project goals and scope
* Leading some
information gathering and analysis efforts on projects
*
Collaborating with fellow business systems analysts
REQUIRED SKILLS:
Qualifications
*
Undergraduate degree in CS/MIS/CIS/Technology or Business Analysis related
field or equivalent experience/training
* 3+
years of relevant system development experience, focused on technical solution
delivery
* Possesses
experience managing user stores within an agile software development process
* Elicits
business and technical requirements utilizing a variety of techniques
* Responsible
for non-functional requirement, including availability, security, response
time, etc.
* Understands
system limitations which may constrain delivery of functional requirements
(based on architecture, as an example) and asks business qualifying questions
* Able to
logically decompose operations into individual scenarios that exercise most
aspects of the original operation
* Possesses
strong written communication skills, expressing information and key points
clearly and concisely
* Assimilates
new ideas and concepts quickly
* Listens to
and ensures the viewpoints of others are heard
* Able to
explain and guide others through their logical thinking process
* Makes
effective presentations to small and mid-size audiences
* Raises
questions and issues comfortably with groups or one-on-one
* Responds to
questions with easy to understand answers backed by sound reasoning
* Reads and
perceives implications of data formatted in XML
* In addition,
iterates with the development team based on technical and non-functional
requirements.
* Possesses a
basic knowledge of software architectural patterns and principles such as SOA,
ETL, ESB, and MDM
* Demonstrates
a basic knowledge of relational database theory; able to read simple database
design diagrams
* In addition,
performs fit/gap analysis on technical integration components, including data
models, interface documents and/or schemas
* Possesses a
broad experience with a variety of diagram types (such as flow charts, sequence
diagrams, etc…) with commensurate experience in tooling
* Interacts in
a professional and positive manner, quickly developing a rapport with others
* Possesses
experience defining unstructured situations in terms of results and
establishing a plan to reach them
* Adaptable to
unexpected events, new facts, and rapidly changing circumstances
* Effective
when given ambiguous tasks and assignments
* Willing to
do the detailed work necessary to ensure the success of a project
* Proactively
identifies ways to improve processes and techniques in themselves
* Experience
with Sceptre System is highly desirable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1604016
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Payroll Specialist II - (1601849)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Payroll Specialist II
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
POSITION PURPOSE:
The position has the overall responsibility for timely
and accurate processing of assigned employee payroll checks including
collection, review, input, edit, output, and verification of payroll
data. Explain and interpret complex payroll information to employees at
all levels of the organization. Use of analytical skills to identify and
address potential issues. Assist in specialized processing and assigned
projects, requiring more detailed knowledge of payroll procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Process
outside department timekeeping data accurately by the required deadline
* Consistently
apply company policy and government regulations to all processing
* Review audit
reports for processing errors and request corrections as necessary
* Research
employee questions and provide resolution, as dictated by company policy
* Review
contracts and apply special processing requirements to specialized workforce
groups, such as unions
* Organize and
maintain records to enable special processing that reduces the occurrences of
incorrect payroll payments
* Assist in
special projects and testing of new processing systems
* Provide
training as needed
* Communicate
all discrepancies to payroll supervisor or department timekeeper as necessary
* Other duties
as required
REQUIRED SKILLS:
* Seven or
more years of business experience
* Five or more
years of working in a high volume, multi-state payroll department
* Familiarity
with accounting principles relating to funds disbursements, payroll tax
statutory requirements and payment regulations
* Familiarity
with garnishment processing
* Above
average customer service, communication, and organizational skills
* Ability to
work independently, prioritize tasks, and meet deadlines with minimal
supervision
* Ability to
work as a team player in a high stress environment
* Experience
with Microsoft Word, Excel, and Access
* Business
education, technical training, some college, and CPP preferred
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Administrative
v2 JOB CATEGORY: Office and Administrative Support
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1601849
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Analyst / Analyst Treasury -
(1603818)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Analyst / Analyst Treasury
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The Asset Management team within the American Airlines
Treasury organization is responsible for oversight of the Company’s investment
portfolio (including short-term investments, retirement investments such as the
defined benefit and defined contribution plans, and health and welfare plan
investments), enterprise risk management (foreign exchange, interest rate, and
fuel price exposure), and decision support for all areas of Treasury, including
Corporate Finance and Fuel Administration.
* Oversee
AAG’s short-term investment program by working closely with investment
advisors, banking, accounting, and compliance personnel
* Conduct
reviews of the Company’s capital structure and analyze impact of various
capital deployment scenarios on leverage metrics, margins and credit ratings
* Analyze
AAG’s enterprise risks including fuel price, interest rate and currency
exposures, which includes preparing materials to communicate exposures to
senior management and assisting in formulating strategies to manage these risks
* Develop
models to rank attractiveness of various sources of capital based on current
interest rates and capital markets conditions
* Manage AAG’s
surety bond program including validating all new bond requests and renewals,
canceling bonds that are no longer required and substituting letters of credit
with surety bonds
* Assist with
Pension and other long-term investment related administrative issues
* Assist as
necessary with other projects within the department including deal execution,
banking, debt management, investments and fuel administration
REQUIRED SKILLS:
* Minimum BA /
BS degree required
* At least 2
years of experience working in a finance-related function
* Strong
understanding of Corporate Finance theory and ability to apply to real world
scenarios
* Excellent
analytical and financial modeling skills including facility in the use of MS
Excel
* Good
interpersonal, presentation, verbal and written communication skills
* Ability to
handle multiple responsibilities concurrently and work independently
* Ability to
work in an environment with mostly ad hoc, time sensitive project
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Business Development
v2 JOB CATEGORY: Business and Financial Operations
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603818
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Project Manager - (1604022)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Project Manager
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
This Project Manager is responsible for planning,
organizing, directing, and delivering projects that support the American
Airlines Technical Operations business unit. Other role descriptors
include:
* Driving
project deliverables and decisions to completion
* Organizing
and leading project meetings to intended objectives
* Supporting
Product owner in managing expectations for deliverables. Managing
Stakeholder communications and promoting adherence to project governance
* Delivering
consistency of project management and reporting across all projects
* Ensuring all
dependencies between projects are understood and managed
* Clearly
communicating expectations to stakeholders and subject matter experts
* Driving team
development while holding matrixed teams and staff accountable for their
commitments, removing roadblocks to their work; and leveraging organizational
resources to improve capacity for project work
* Additional
duties may be assigned as required
Skills
* Strong
negotiation and interpersonal skills
*
Self-directed; Detail oriented; Energetic and outgoing personality
* Strong
analytical, estimating, and problem solving skills
* Build working
relationships with customers, vendors, and ITS colleagues at all levels
* Precise and
clear communication (oral and written) skills with people at all levels and
with a strong command of the English language
* Strong
interpersonal, organizational, and presentation skills
* Ability to
multitask, ensuring that multiple, concurrent projects are delivered against
tight deadlines
* Ability to
work independently, as necessary and appropriate, to effectively meet deadlines
and goals
* Experience
in interaction with all levels of internal customer to achieve project delivery
* Rapidly
adapt and respond to changes in environment and priorities
* Excellent
communication, management, problem solving and analytical skills
* Ability to
thoroughly develop a project plan, and to execute it whether Waterfall or Agile
(or hybrid)
* Ability to
manage projects of various scale, as well as, system break-fix work
* Ability to
recognize issues and risks and manage them effectively
* Ability to
handle multiple input in a dynamic environment
* Ability to
work well on a team and individual basis
* Ability to
work in a deadline-driven environment
REQUIRED SKILLS:
Qualifications
* Inventory
Management / Material Planning process and systems experience (preferred)
* Aircraft
maintenance business process and systems experience (preferred)
* Four-year
college degree
* Master’s
degree (preferred)
* Professional
certification in project management (preferred)
* Agile
experience (4+ years preferred)
* Proven
ability to manage multiple projects in a fast paced IT environment
* Proven
ability to work with complex business process changes and configurable systems
that support them
* 8+ years of
experience managing large IT software development projects using structured PM
and System Development methodologies/practices with project planning tools
* Thorough
knowledge of IT project life cycles
* 8+ years of
progressive broad-based information systems and business experience
* Broad
experience in a variety of computing platforms (mainframe, client/server, etc.)
* Experience
and a full understanding of failover/failback, disaster recovery and mirroring
concepts is preferred
* Experience
delivering in-house and commercial off-the-shelf applications is preferred
* Travel may
be required
Preferred Technology
* Proficiency
in MS Suite (Project, Excel, PowerPoint, Word, Visio, Access)
* Rally
* Cognos
* SharePoint
* Planview
* Servigistics
Parts software
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1604022
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Wellness Analyst - (1603921)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Wellness Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
* The Wellness
Analyst interacts with contracted vendors in coordinating and documenting the
delivery of occupational-related wellness resources and services such as onsite
health clinics, medical re-certification programs (HIMS), employee assistance
programs, and injury prevention programs.
* The role
focuses on facilitating operational milestones by analyzing program objectives,
gathering technical information, inputting data, documenting output
requirements and identifying operational challenges and/or problems.
* Incumbent
works within the wellness team to enhance the employee experience and helps to
strengthen wellness capacity in key programs while developing, coordinating and
tracking project plans.
* Gather and
maintain data to generate reports on service level agreements, cost, and time
goals
* Track
measures to ensure enhanced employee experience relative to each assigned
program or service and work to resolve employee escalations
* Track and
resolve both individual and program issues
* Work
collaboratively at all levels and with multiple stakeholders to facilitate
program success
* Assemble
project plans and provide status reports according to the informational needs
of the stakeholders
* Assists with
program implementation meetings with vendors to assure deployment of
occupational wellness programs are on time and without employee disruption
* Promote
wellness programs through active, ongoing communications and demonstrated
commitment to personal well-being.
REQUIRED SKILLS:
* Knowledge of
occupational health industry trends, regulations and best practices
* Minimum 3 years of demonstrated skill in
researching, analyzing, manipulating and summarizing markers of operational
excellence in occupational health-related field
* Exceptional
analytical skills with the ability to interpret data, detect trends, draw
conclusions and formulate recommendations
* Ability to
handle confidential, sensitive information with discretion
* Team player
who is calm and effective while working in a fast-paced environment
*
Prioritization and time management skills; ability to meet deadlines
*
Independently able to analyze and research complex issues and provide
resolution
* Organized,
and able to meet strict deadlines within a fast-paced environment
* Strong
computer aptitude, including Microsoft Office suite with advanced Excel and
Sharepoint skills
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Business Development
v2 JOB CATEGORY: Business and Financial Operations
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603921
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager, Customer
Care- MIA - (1603968)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager, Customer Care- MIA
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer
Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to
employees' professional and personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate
operation including scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to
work rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: FL
CITY: Miami
AREA CODE:
ZIP CODE: 33101
JOB# (REQUISITION NO): 1603968
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
No comments:
Post a Comment