American Airlines: Account Manger - (1601554)
EQUEST CUSTOMER:
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Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Account Manger
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The Account Manager develops, promotes, and sells a broad
range of programs designed for the forwarders and/or commercial accounts
assigned within a geographic region.
Primary Duties and Responsibilities:
* Analyzes
customer needs and requirements and offers solutions to those needs by
implementing programs with the appropriate field and staff departments.
* Extensive
face to face sales contact with customers, building on new and existing
relationships, attends industry functions to establish and maintain industry
contacts.
* Prepares reports, presentations and
proposals to support sales activity pertaining to assigned areas and accounts.
* Other duties
as assigned.
REQUIRED SKILLS:
* College
degree or equivalent work related experience required.
* Sales
experience required. Outside sales/Cargo sales experience preferred.
* Direct
in-person sales experience preferred with the ability to operate independently
in a highly competitive and demanding environment.
* Must have
the ability to maintain key and global accounts on a local level.
* Value and
consultative selling with the ability to make suggestions for the
implementation of products and services for revenue generation.
* Strong
collaborative skills with the ability to develop and maintain business
relationships between internal work groups and external decision making
customers.
* Creative at
problem solving, above average communication skills with strong negotiation and
presentation abilities as analytical skills.
* Demonstrates
initiative to work close with customers under pressure, meeting deadlines
while achieving all company objectives.
* Some travel
required.
* Must fulfill
FAA criminal background check to qualify for unescorted airport access privileges
to airport security identifications areas (SIDA).
* Must be able
to secure airport authority and/or US Customs security badges, if applicable.
* Must pass a
background reference check and criminal fingerprint check.
* Must be able
to read, write, fluently speak and understand the English language.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Other / Not Specified
v2 JOB CATEGORY: Air Transportation Workers EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1601554
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Mgr Customer Insight Strategy -
(1601708)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Mgr Customer Insight Strategy
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Principal Duties and Responsibilities:
* Lead an
initiative to use customer data to provide more personalized offers, messages
and interactions across all marketing channels as well as other customer touch
points. Promote the customer-centric view across the company by providing
more accessible and actionable customer insights.
* Lead
personalization efforts in various areas of the company by utilizing customer
data.
* Collaborate
with all areas of the company, including loyalty, marketing, revenue management
and all customer-facing workgroups, to identify additional opportunities to use
customer insights and help them implement new initiatives to take advantage of
them.
* Partner with
IT, data owners and data users to develop the optimal customer data strategy
for the company.
* Explore new
ways to enhance our ability to generate actionable customer insights by testing
and adopting new data elements, data tools and analytical
techniques.
* Consolidate
customer insights from different sources (e.g., transaction data, survey,
inbound calls, campaign responses, service issues, etc.) to provide a more
comprehensive and consistent view of the customer.
REQUIRED SKILLS:
* Prior
managerial experience in customer lifecycle management and/or multichannel
marketing for a large organization is highly desirable.
* Excellent
leadership skills.
* Outstanding
communication skills.
* Ability to
lead and manage large cross-functional initiatives.
*
Understanding of customer data and customer interactions specific to the
airline as well as customer behavior and customer experience management
practices that are applicable to all industries.
* Ability to
perform or lead customer data analysis using complex data sets.
* Strong
commitment to delivering high quality.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601708
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Analyst/Sr. Analyst (Network
Analytics) - (1601346)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
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COMPANY NAME:
American Airlines
JOB TITLE:
Analyst/Sr. Analyst (Network Analytics)
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Manages critical projects related to the commercial
organization’s strategy and performance, such as performance deep-dives within
all commercial departments, long-term planning, competitive benchmarking, and
communication. The success of the projects rely on the ability to work
with senior management by facilitating communication, providing visibility to
key risks and issues, and developing creative solutions.
·
Evaluate business issues, identify solutions to complex business problems,
develop financial models to evaluate alternatives, and present such analysis
and recommendation to senior management
·
Performance of various internal and external ad-hoc analyses, akin to internal
consulting
·
Responsible for ad-hoc projects pertaining to network performance, commercial
business planning, and other related areas
·
Frequent contact and coordination with individuals from a wide variety of
departments
REQUIRED SKILLS:
Qualifications
· MBA
degree or equivalent work experience required
·
Experience with financial modeling and analysis
·
Self-starter with strong leadership skills
·
Demonstrated leadership of complex, multifunctional projects
· Proven
financial and analytical skills, including ability to logically structure
analysis of complex issues and develop creative solutions
·
Excellent written and oral communication skills, including ability to interact
effectively with all levels of management
· Enjoy
gaining consensus from all members are various organizations, often at levels
far above their own
· 2 years
of experience in commercial, revenue management, or finance preferred
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601346
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS:
noreply@aa.com
American Airlines: Customer Service Manager - Customer
Care - (1601815)
EQUEST CUSTOMER:
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Job Information and Destination Details:
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COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager - Customer Care
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer
Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to
employees' professional and personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate operation including
scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to
work rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: NV
CITY: Las Vegas
AREA CODE:
ZIP CODE: 89101
JOB# (REQUISITION NO): 1601815
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS:
noreply@aa.com
American Airlines: Customer Service Manager - (1601650)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer
Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to
employees' professional and personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate
operation including scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to
work rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: MI
CITY: Detroit
AREA CODE:
ZIP CODE: 48201
JOB# (REQUISITION NO): 1601650
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS:
noreply@aa.com