Monday, February 29, 2016

Innovative Solutions to Meet Employers Needs (Podcast)

Innovative Solutions to Meet Employer Needs:  WTDC Foreign Trade Zone

CareerSource South Florida’s goal is to ensure businesses have access to real-time viable solutions that work in tandem with their objectives.  Learn some of the solutions we can bring to you in this video podcast testimonial.



Hiring ...: March 3 @ 10 am


Tuesday, February 23, 2016

Job Fair: Sushi...March 01, 2016 @10 am


Employment Alert: City of Miami




Come and join the City of Miami Office of Community Investment for a career fair:
Wednesday, February 24th, 2016 at 10:00 AM to 2:00 PM

Available skilled positions:  
  • Housekeepers &  Janitor 
  • Customer service representative
  • Front Desk
  • Cooks & Food Preparation
  • Project Managers
  • IT positions
  • Accountant Specialist
  • Security Guards
  • Construction Laborers


Recruitment Details



Important Information


Join the City of Miami's Career center staff for a hiring event: 
  • Candidates must also be fully registered in Employ Florida Marketplace with resume.Click to register
  • Must bring acceptable I-9 documentation to   demonstrate authorization to work
  • Must be professionally dresses for interview
  • Employers on site are interviewing for these and other positions.

Location: 
 Bank of America Community Room
1603 NW 7th Avenue
Miami, Fl 33136

 Time and date:
Wednesday, February 24th, 2016
10:00 AM to 2:00 PM

For more information contact:
The City of Miami center
Phone: 305-372-8300 



Not of interest to you, then PASS IT ON! You might know of others like family and friends that are looking for a career opportunity and would appreciate you forwarding this to them.
City of Miami Economic Initiatives
City of Miami 
  


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Monday, February 22, 2016

Jobs @ American Airlines

American Airlines: Account Manger - (1601554)

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COMPANY NAME:
American Airlines

JOB TITLE:
Account Manger

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:
The Account Manager develops, promotes, and sells a broad range of programs designed for the forwarders and/or commercial accounts assigned within a geographic region. 

 Primary Duties and Responsibilities:

      * Analyzes customer needs and requirements and offers solutions to those needs by implementing programs with the appropriate field and staff departments. 
     * Extensive face to face sales contact with customers, building on new and existing relationships, attends industry functions to establish and maintain industry contacts. 
     * Prepares reports, presentations and proposals to support sales activity pertaining to assigned areas and accounts.
     * Other duties as assigned.

 REQUIRED SKILLS:
     * College degree or equivalent work related experience required.
     * Sales experience required. Outside sales/Cargo sales experience preferred.
     * Direct in-person sales experience preferred with the ability to operate independently in a highly competitive and demanding environment.
     * Must have the ability to maintain key and global accounts on a local level.
     * Value and consultative selling with the ability to make suggestions for the implementation of products and services for revenue generation.
     * Strong collaborative skills with the ability to develop and maintain business relationships between internal work groups and external decision making customers.
     * Creative at problem solving, above average communication skills with strong negotiation and presentation abilities as analytical skills.
     * Demonstrates initiative to work close with customers under pressure, meeting deadlines while achieving all company objectives.
     * Some travel required.
     * Must fulfill FAA criminal background check to qualify for unescorted airport access privileges to airport security identifications areas (SIDA).
     * Must be able to secure airport authority and/or US Customs security badges, if applicable.
     * Must pass a background reference check and criminal fingerprint check.
     * Must be able to read, write, fluently speak and understand the English language.


BENEFITS:
 INDUSTRY: Transportation
JOB CATEGORY: Other / Not Specified
v2 JOB CATEGORY: Air Transportation Workers EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1601554
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Mgr Customer Insight Strategy - (1601708)


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Job Information and Destination Details:

APPLY URL

COMPANY NAME:
American Airlines

JOB TITLE:
Mgr Customer Insight Strategy

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

 DESCRIPTION/RESPONSIBILITIES:
Principal Duties and Responsibilities:
     * Lead an initiative to use customer data to provide more personalized offers, messages and interactions across all marketing channels as well as other customer touch points. Promote the customer-centric view across the company by providing more accessible and actionable customer insights.  
     * Lead personalization efforts in various areas of the company by utilizing customer data.  
     * Collaborate with all areas of the company, including loyalty, marketing, revenue management and all customer-facing workgroups, to identify additional opportunities to use customer insights and help them implement new initiatives to take advantage of them.  
     * Partner with IT, data owners and data users to develop the optimal customer data strategy for the company.  
     * Explore new ways to enhance our ability to generate actionable customer insights by testing and adopting new data elements, data tools and analytical techniques.  
     * Consolidate customer insights from different sources (e.g., transaction data, survey, inbound calls, campaign responses, service issues, etc.) to provide a more comprehensive and consistent view of the customer.


REQUIRED SKILLS:

     * Prior managerial experience in customer lifecycle management and/or multichannel marketing for a large organization is highly desirable. 
     * Excellent leadership skills.  
     * Outstanding communication skills.  
     * Ability to lead and manage large cross-functional initiatives.  
     * Understanding of customer data and customer interactions specific to the airline as well as customer behavior and customer experience management practices that are applicable to all industries.  
     * Ability to perform or lead customer data analysis using complex data sets.  
     * Strong commitment to delivering high quality.

  
BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601708
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Analyst/Sr. Analyst (Network Analytics) - (1601346)

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COMPANY NAME:
American Airlines

JOB TITLE:
Analyst/Sr. Analyst (Network Analytics)

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:

 Manages critical projects related to the commercial organization’s strategy and performance, such as performance deep-dives within all commercial departments, long-term planning, competitive benchmarking, and communication.  The success of the projects rely on the ability to work with senior management by facilitating communication, providing visibility to key risks and issues, and developing creative solutions.
  
·         Evaluate business issues, identify solutions to complex business problems, develop financial models to evaluate alternatives, and present such analysis and recommendation to senior management

·         Performance of various internal and external ad-hoc analyses, akin to internal consulting

·         Responsible for ad-hoc projects pertaining to network performance, commercial business planning, and other related areas

·         Frequent contact and coordination with individuals from a wide variety of departments

 REQUIRED SKILLS:
Qualifications

·         MBA degree or equivalent work experience required

·         Experience with financial modeling and analysis

·         Self-starter with strong leadership skills

·         Demonstrated leadership of complex, multifunctional projects

·         Proven financial and analytical skills, including ability to logically structure analysis of complex issues and develop creative solutions 

·         Excellent written and oral communication skills, including ability to interact effectively with all levels of management

·         Enjoy gaining consensus from all members are various organizations, often at levels far above their own

·         2 years of experience in commercial, revenue management, or finance preferred​


BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601346
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - Customer Care - (1601815)


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Job Information and Destination Details:

APPLY URL

COMPANY NAME:
American Airlines

JOB TITLE:
Customer Service Manager - Customer Care

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.


DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer Service Managers:

Provide Quality Service and Achieve Superior Customer Satisfaction

     * Resolve customer service and operational problems during tour of duty

     * Work in operation during peak or irregular periods

     * Spend majority of time in the operation, interacting with customers and employees

     * Prepare customer correspondence

     * Use cross-functional teams to generate and implement quality improvement ideas

     * Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments

Meet Profitability and Cost Control Goals

     * Develop and monitor budgets and spending

     * Actively seek cost reduction ideas

     * Monitor lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations, AA Safety, FAA and Other Government Requirements during Tour of Duty

     * Investigates discrepancies and compiles statistical data for compliance purposes

     * Write delay analysis and irregularity reports and complete OS1 documentation

Provide Team Members with Fair and Equitable Treatment

     * Coach and counsel personnel and provide guidance to team on customer service and performance issues

     * Conduct performance reviews for team members on a regular basis

     * Document employee performance using Peak Performance through Commitment (PPC)

     * Encourage employee teamwork to generate and implement individual and team's best ideas

     * Respond to employees' professional and personal issues

     * Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues

Run an Effective Operation

     * Communicate with managers, peers and team members, both within their immediate department, as well as with other departments

     * Administer company policies and procedures

     * Provide team with necessary tools, resources and training to meet or exceed all operational performance goals

     * Involve all team members in determination of operational improvements

     * Coordinate operation including scheduling, hiring, training, inventory, etc.

REQUIRED SKILLS:
     * Must be able to lead and motivate employees in working as a team

     * Must be decisive and be able to work under demanding operational conditions in a stressful environment

     * Must have excellent oral and written communication skills, leadership, initiative and judgment

     * Must demonstrate strong administrative and analytical abilities

     * Must be willing to work outdoors in any weather conditions in accordance to AA Safety Guidelines

     * Must be willing to work extra hours when there are operational needs, such as weather delays

     * Ability to work rotating shifts including weekends, holidays and days-off

     * Must be able to become certified Ground Security Coordinator (GSC), if applicable

     * Prior Airport Services experience preferred

     * Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge

     * Must be willing to take a pre-employment drug screening test

     * Must be willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable


BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: NV
CITY: Las Vegas
AREA CODE:
ZIP CODE: 89101
JOB# (REQUISITION NO): 1601815
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - (1601650)


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EQuest-AA TS Recruiting

Job Information and Destination Details:

APPLY URL

COMPANY NAME:
American Airlines

JOB TITLE:
Customer Service Manager

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

 DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer Service Managers:

Provide Quality Service and Achieve Superior Customer Satisfaction
     * Resolve customer service and operational problems during tour of duty
     * Work in operation during peak or irregular periods
     * Spend majority of time in the operation, interacting with customers and employees
     * Prepare customer correspondence
     * Use cross-functional teams to generate and implement quality improvement ideas
     * Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments

Meet Profitability and Cost Control Goals
     * Develop and monitor budgets and spending
     * Actively seek cost reduction ideas
     * Monitor lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations, AA Safety, FAA and Other Government Requirements during Tour of Duty
     * Investigates discrepancies and compiles statistical data for compliance purposes
     * Write delay analysis and irregularity reports and complete OS1 documentation

Provide Team Members with Fair and Equitable Treatment
     * Coach and counsel personnel and provide guidance to team on customer service and performance issues
     * Conduct performance reviews for team members on a regular basis
     * Document employee performance using Peak Performance through Commitment (PPC)
     * Encourage employee teamwork to generate and implement individual and team's best ideas
     * Respond to employees' professional and personal issues
     * Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues

Run an Effective Operation
     * Communicate with managers, peers and team members, both within their immediate department, as well as with other departments
     * Administer company policies and procedures
     * Provide team with necessary tools, resources and training to meet or exceed all operational performance goals
     * Involve all team members in determination of operational improvements
     * Coordinate operation including scheduling, hiring, training, inventory, etc.


REQUIRED SKILLS:
     * Must be able to lead and motivate employees in working as a team
     * Must be decisive and be able to work under demanding operational conditions in a stressful environment
     * Must have excellent oral and written communication skills, leadership, initiative and judgment
     * Must demonstrate strong administrative and analytical abilities
     * Must be willing to work outdoors in any weather conditions in accordance to AA Safety Guidelines
     * Must be willing to work extra hours when there are operational needs, such as weather delays
     * Ability to work rotating shifts including weekends, holidays and days-off
     * Must be able to become certified Ground Security Coordinator (GSC), if applicable
     * Prior Airport Services experience preferred
     * Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge
     * Must be willing to take a pre-employment drug screening test
     * Must be willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable


BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: MI
CITY: Detroit
AREA CODE:
ZIP CODE: 48201
JOB# (REQUISITION NO): 1601650
CONTACT NAME: AA Recruiter

CONTACT EMAIL ADDRESS: noreply@aa.com

Job Fair: VIDA Febrero 24, 2016 @ 3:30 pm


Job Fair: Veterans, 2/24/2016 @ 10 am


Thursday, February 18, 2016

Job from American Airlines

American Airlines: Aircraft Maintenance Supervisor (PHL) - (1601785)


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Job Information and Destination Details:

APPLY URL
https://ars2.equest.com/?response_id=0e41c91bdb2f7783fe2bde09cca2d347

COMPANY NAME:
American Airlines

JOB TITLE:
Aircraft Maintenance Supervisor (PHL)

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:

The Aircraft Maintenance Supervisor oversees and manages the aircraft maintenance workload, resources, and activities for an assigned work group or several work groups at terminal and/or hangar operations at line or base maintenance stations in such a manner as to assure continuing safety, compliance, dependability, reliability and financial performance, with fair and harmonious relationships within his/her work group(s), the operations management team, TWU, internal customers, vendors, FAA, and all non-AA business contacts.  He/she directs, administers, and coordinates the activities of their assigned work group(s) in support of policies, goals, and objectives established by the Shift Manager, Manager, Managing Director, Vice President, the Senior Vice President - M&E, and the airline.  The Aircraft Maintenance Supervisor manages and directs his/her operation toward its primary objectives by performing the following duties personally or through subordinates.


REQUIRED SKILLS:
     * Associate's and/or Bachelor's of Business or related degree are preferred. However, consideration will be given for equivalent aircraft maintenance operational leadership experience
     * A&P License required for Aircraft or Component Maintenance Supervisor positions
     * A successful Line and/or Base station operations track record and experience at a crew chief, tech crew chief, or other related Level 4 supervisor position
     * At least 5 years verifiable hands-on experience spent in the repair, maintenance, overhaul or manufacture of aircraft with a gross weight in excess of 70,000 lbs. (including fuel) or engines with 15,000 lbs, or more of thrust
     * Experience managing, supervising and/or directing workgroups
     * A successful track record and experience with process improvement in maintenance and/or production environments
     * Experience in positions requiring budget understanding, resource forecasting and management, and workload planning in maintenance environments 

BENEFITS: 

INDUSTRY: Transportation
JOB CATEGORY: Services/Installation/Repair
v2 JOB CATEGORY: Installation, Maintenance, and Repair EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE: 
JOB END DATE: 
EDUCATION: 

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: PA
CITY: Philadelphia
AREA CODE: 
ZIP CODE: 19019
JOB# (REQUISITION NO): 1601785
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Analyst Finance - (1601680)


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Job Information and Destination Details:

APPLY URL
https://ars2.equest.com/?response_id=9cf25489780c4ed1d75cd6b28f200523

COMPANY NAME:
American Airlines

JOB TITLE:
Analyst Finance

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:

Play a key role in the development of a strategic plan and operating expense budget.

Handle financials for Regional Affiliate partners by managing an annual budget of nearly $2B.

Perform monthly financial settlements, close and forecast process

Present results to Senior Vice President on a monthly basis

Perform ad hoc analyses and influence decisions that enhance Affiliate partners’ performance


Take ownership of partner carriers by monitoring trends and financials

Coordinate near and long-term planning activities to ensure consistency and compliance

Evaluate competitive strategies and industry trends to reduce expenses


REQUIRED SKILLS:

Undergrad with emphasis in Finance or Economics
Experience in financial planning and analysis preferred
Strong analytical and problem solving skills required
Knowledge of accounting and budgeting preferred
Excel modeling skills required
Excellent written and oral communication skills
Ability to work in a team environment
Ability to accept ownership, responsibility and accountability of functional obligations
Must exhibit patience and diplomacy
Must be able to read, write, fluently speak and understand the English language

BENEFITS: 

INDUSTRY: Transportation
JOB CATEGORY: Business Development
v2 JOB CATEGORY: Business and Financial Operations EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE: 
JOB END DATE: 
EDUCATION: 

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE: 
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601680
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: *Material Logistics Specialists - LAX - (1601797)


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Job Information and Destination Details:

APPLY URL
https://ars2.equest.com/?response_id=598bf1a4fee1781138ad78b4af8f2f68

COMPANY NAME:
American Airlines

JOB TITLE:
*Material Logistics Specialists - LAX

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:
The terms and conditions of this position are covered by the Transport Workers Union Collective Bargaining Agreement.

The work of the Material Logistics Specialists classification, depending upon assignment, includes any or all of the following:

Requisitioning, receiving, storing, stock chasing, disbursing, transferring, exchanging, returning to factory, shipping, delivering, rearranging stock, not stock, equipment, supplies, and materials charged to Stores inventory as required while in the custody of the Stores Division.

Setting up of necessary facilities to carry out these duties, and associated miscellaneous activities are accomplished by such operations as: Counting physical inventory, checking minimums and maximums, originating and checking and routing forms according to procedure.

Identifying items; lifting, carrying, binning, and pulling items from stock; loading, unloading, packing and unpacking items, and related physical work.

Checks items handled against requisitioning or accompanying forms to identify any apparent mishandling, discrepancy or other error; corrects routine errors and refers others to supervisor; refers to parts catalogues, parts lists, location index, Company manuals, to identify and locate items.

Stores a wide variety of tools, jigs, fixtures, equipment and materials and issues them upon request to authorized personnel; upon receipt of replacement items or return of issued items, checks against appropriate requisition form for discrepancies by such operations as counting items, examining items visually and manually for defects or wear.

Corrects routine errors in forms and refers others to supervisor; bins items in serviceable condition, sorts non-serviceable items into salvage or scrap bins according to their condition; makes minor repairs.

Maintains inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies; reports overdue items and shortages to supervisor.

May pack or unpack items kept in tool crib.

As may apply to work assignment, uses drill, grinder, small tools.

Exchanges information with Inventory Records personnel.

Follows up purchasing on selected incomplete items. Gives data on stock to authorized Company personnel, especially Stores, Inventory Control, Maintenance, Treasury and Communications personnel.

Keeps work and adjacent areas clear. Stores items according to Company, fire, safety, and "good housekeeping" regulations and practices. Cleans and services equipment used to keep it in operating condition and presentable and reports need for repairs.

Works according to Company regulations and procedures and instructions from Crew Chief or supervisor.

As may apply to work assignment, climbs on ladders, bins, etc.; drives or guides powered equipment such as industrial tractors with or without a trailer, fork lift, truck or station wagon, power saw; uses hand tools such as hammer, crow bar, pliers, screwdrivers, wrench; uses industrial scales, uses cleaning equipment such as broom, dust cloth, dust pan, and rags, and any other equipment used to aid in carrying out assigned duties in the most efficient manner.


REQUIRED SKILLS:
     * HS diploma or GED required
     * Applicants must have either successfully completed two years (equivalent) of college or have received a certificate from an acceptable trade/technical school or must have twelve (12) or more months of acceptable experience in general warehouse or similar type supply function involving receiving, shipping and binning material by parts and serial number
     * Applicable valid drivers license as required by local authorities
     * Successful completion of all required qualifying tests; including hazardous material handling
     * Work rotating shifts including weekends, holidays, and days off
     * Work overtime on short notice in emergencies or when operationally necessary
     * Read, write, fluently speak and understand the English language
     * Read and write legibly to complete forms and/or acknowledge messages, as well as identify company part numbers, invoice, bill of lading, and shipper numbers, as required
     * Ability to distinguish colors
     * Use simple arithmetic (Addition and subtraction of six-digit numbers)
     * Must have knowledge of and ability to use basic computer skills
     * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
     * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
     * Reports to work on a regular and timely basis

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.


BENEFITS: 

INDUSTRY: Transportation
JOB CATEGORY: Services/Installation/Repair
v2 JOB CATEGORY: Installation, Maintenance, and Repair EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE: 
JOB END DATE: 
EDUCATION: 

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: CA
CITY: Los Angeles
AREA CODE: 
ZIP CODE: 90001
JOB# (REQUISITION NO): 1601797
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - Customer Care - (1601750)


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Job Information and Destination Details:

APPLY URL
https://ars2.equest.com/?response_id=6157c2aa38d198fbd0c4e088071f15c5

COMPANY NAME:
American Airlines

JOB TITLE:
Customer Service Manager -  Customer Care

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer Service Managers:

Provide Quality Service and Achieve Superior Customer Satisfaction
     * Resolve customer service and operational problems during tour of duty

     * Work in operation during peak or irregular periods

     * Spend majority of time in the operation, interacting with customers and employees

     * Prepare customer correspondence

     * Use cross-functional teams to generate and implement quality improvement ideas

     * Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments

Meet Profitability and Cost Control Goals
     * Develop and monitor budgets and spending

     * Actively seek cost reduction ideas

     * Monitor lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations, AA Safety, FAA and Other Government Requirements during Tour of Duty
     * Investigates discrepancies and compiles statistical data for compliance purposes

     * Write delay analysis and irregularity reports and complete OS1 documentation

Provide Team Members with Fair and Equitable Treatment
     * Coach and counsel personnel and provide guidance to team on customer service and performance issues

     * Conduct performance reviews for team members on a regular basis

     * Document employee performance using Peak Performance through Commitment (PPC)

     * Encourage employee teamwork to generate and implement individual and team's best ideas

     * Respond to employees' professional and personal issues

     * Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues

Run an Effective Operation
     * Communicate with managers, peers and team members, both within their immediate department, as well as with other departments

     * Administer company policies and procedures

     * Provide team with necessary tools, resources and training to meet or exceed all operational performance goals

     * Involve all team members in determination of operational improvements

     * Coordinate operation including scheduling, hiring, training, inventory, etc.


REQUIRED SKILLS:
     * Must be able to lead and motivate employees in working as a team

     * Must be decisive and be able to work under demanding operational conditions in a stressful environment

     * Must have excellent oral and written communication skills, leadership, initiative and judgment

     * Must demonstrate strong administrative and analytical abilities

     * Must be willing to work outdoors in any weather conditions in accordance to AA Safety Guidelines

     * Must be willing to work extra hours when there are operational needs, such as weather delays

     * Ability to work rotating shifts including weekends, holidays and days-off

     * Must be able to become certified Ground Security Coordinator (GSC), if applicable

     * Prior Airport Services experience preferred

     * Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge

     * Must be willing to take a pre-employment drug screening test

     * Must be willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable

* This job is subject to Department of Transportation (DOT) drug and alcohol testing.  Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two year period.  Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines and Opiates.


BENEFITS: 



INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE: 
JOB END DATE: 
EDUCATION: 

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: CA
CITY: San Francisco
AREA CODE: 
ZIP CODE: 94102
JOB# (REQUISITION NO): 1601750
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com