American Airlines: Account Manger - (1601554)
EQUEST CUSTOMER:
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Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Account Manger
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The Account Manager develops, promotes, and sells a broad
range of programs designed for the forwarders and/or commercial accounts
assigned within a geographic region.
Primary Duties and Responsibilities:
* Analyzes
customer needs and requirements and offers solutions to those needs by
implementing programs with the appropriate field and staff departments.
* Extensive
face to face sales contact with customers, building on new and existing
relationships, attends industry functions to establish and maintain industry
contacts.
* Prepares reports, presentations and
proposals to support sales activity pertaining to assigned areas and accounts.
* Other duties
as assigned.
REQUIRED SKILLS:
* College
degree or equivalent work related experience required.
* Sales
experience required. Outside sales/Cargo sales experience preferred.
* Direct
in-person sales experience preferred with the ability to operate independently
in a highly competitive and demanding environment.
* Must have
the ability to maintain key and global accounts on a local level.
* Value and
consultative selling with the ability to make suggestions for the
implementation of products and services for revenue generation.
* Strong
collaborative skills with the ability to develop and maintain business
relationships between internal work groups and external decision making
customers.
* Creative at
problem solving, above average communication skills with strong negotiation and
presentation abilities as analytical skills.
* Demonstrates
initiative to work close with customers under pressure, meeting deadlines
while achieving all company objectives.
* Some travel
required.
* Must fulfill
FAA criminal background check to qualify for unescorted airport access privileges
to airport security identifications areas (SIDA).
* Must be able
to secure airport authority and/or US Customs security badges, if applicable.
* Must pass a
background reference check and criminal fingerprint check.
* Must be able
to read, write, fluently speak and understand the English language.
BENEFITS:
JOB CATEGORY: Other / Not Specified
v2 JOB CATEGORY: Air Transportation Workers EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1601554
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Mgr Customer Insight Strategy -
(1601708)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Mgr Customer Insight Strategy
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
Principal Duties and Responsibilities:
* Lead an
initiative to use customer data to provide more personalized offers, messages
and interactions across all marketing channels as well as other customer touch
points. Promote the customer-centric view across the company by providing
more accessible and actionable customer insights.
* Lead
personalization efforts in various areas of the company by utilizing customer
data.
* Collaborate
with all areas of the company, including loyalty, marketing, revenue management
and all customer-facing workgroups, to identify additional opportunities to use
customer insights and help them implement new initiatives to take advantage of
them.
* Partner with
IT, data owners and data users to develop the optimal customer data strategy
for the company.
* Explore new
ways to enhance our ability to generate actionable customer insights by testing
and adopting new data elements, data tools and analytical
techniques.
* Consolidate
customer insights from different sources (e.g., transaction data, survey,
inbound calls, campaign responses, service issues, etc.) to provide a more
comprehensive and consistent view of the customer.
REQUIRED SKILLS:
* Prior
managerial experience in customer lifecycle management and/or multichannel
marketing for a large organization is highly desirable.
* Excellent
leadership skills.
* Outstanding
communication skills.
* Ability to
lead and manage large cross-functional initiatives.
*
Understanding of customer data and customer interactions specific to the
airline as well as customer behavior and customer experience management
practices that are applicable to all industries.
* Ability to
perform or lead customer data analysis using complex data sets.
* Strong
commitment to delivering high quality.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601708
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Analyst/Sr. Analyst (Network
Analytics) - (1601346)
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Analyst/Sr. Analyst (Network Analytics)
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
·
Evaluate business issues, identify solutions to complex business problems,
develop financial models to evaluate alternatives, and present such analysis
and recommendation to senior management
·
Performance of various internal and external ad-hoc analyses, akin to internal
consulting
·
Responsible for ad-hoc projects pertaining to network performance, commercial
business planning, and other related areas
·
Frequent contact and coordination with individuals from a wide variety of
departments
Qualifications
· MBA
degree or equivalent work experience required
·
Experience with financial modeling and analysis
·
Self-starter with strong leadership skills
·
Demonstrated leadership of complex, multifunctional projects
· Proven
financial and analytical skills, including ability to logically structure
analysis of complex issues and develop creative solutions
·
Excellent written and oral communication skills, including ability to interact
effectively with all levels of management
· Enjoy
gaining consensus from all members are various organizations, often at levels
far above their own
· 2 years
of experience in commercial, revenue management, or finance preferred
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601346
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - Customer
Care - (1601815)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager - Customer Care
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer
Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to
employees' professional and personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate operation including
scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to
work rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: NV
CITY: Las Vegas
AREA CODE:
ZIP CODE: 89101
JOB# (REQUISITION NO): 1601815
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - (1601650)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
There are five major job responsibilities for Customer
Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to
employees' professional and personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate
operation including scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to
work rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: MI
CITY: Detroit
AREA CODE:
ZIP CODE: 48201
JOB# (REQUISITION NO): 1601650
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
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