Monday, February 22, 2016

Jobs @ American Airlines

American Airlines: Account Manger - (1601554)

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COMPANY NAME:
American Airlines

JOB TITLE:
Account Manger

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:
The Account Manager develops, promotes, and sells a broad range of programs designed for the forwarders and/or commercial accounts assigned within a geographic region. 

 Primary Duties and Responsibilities:

      * Analyzes customer needs and requirements and offers solutions to those needs by implementing programs with the appropriate field and staff departments. 
     * Extensive face to face sales contact with customers, building on new and existing relationships, attends industry functions to establish and maintain industry contacts. 
     * Prepares reports, presentations and proposals to support sales activity pertaining to assigned areas and accounts.
     * Other duties as assigned.

 REQUIRED SKILLS:
     * College degree or equivalent work related experience required.
     * Sales experience required. Outside sales/Cargo sales experience preferred.
     * Direct in-person sales experience preferred with the ability to operate independently in a highly competitive and demanding environment.
     * Must have the ability to maintain key and global accounts on a local level.
     * Value and consultative selling with the ability to make suggestions for the implementation of products and services for revenue generation.
     * Strong collaborative skills with the ability to develop and maintain business relationships between internal work groups and external decision making customers.
     * Creative at problem solving, above average communication skills with strong negotiation and presentation abilities as analytical skills.
     * Demonstrates initiative to work close with customers under pressure, meeting deadlines while achieving all company objectives.
     * Some travel required.
     * Must fulfill FAA criminal background check to qualify for unescorted airport access privileges to airport security identifications areas (SIDA).
     * Must be able to secure airport authority and/or US Customs security badges, if applicable.
     * Must pass a background reference check and criminal fingerprint check.
     * Must be able to read, write, fluently speak and understand the English language.


BENEFITS:
 INDUSTRY: Transportation
JOB CATEGORY: Other / Not Specified
v2 JOB CATEGORY: Air Transportation Workers EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1601554
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Mgr Customer Insight Strategy - (1601708)


EQUEST CUSTOMER:
EQuest-AA TS Recruiting

Job Information and Destination Details:

APPLY URL

COMPANY NAME:
American Airlines

JOB TITLE:
Mgr Customer Insight Strategy

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

 DESCRIPTION/RESPONSIBILITIES:
Principal Duties and Responsibilities:
     * Lead an initiative to use customer data to provide more personalized offers, messages and interactions across all marketing channels as well as other customer touch points. Promote the customer-centric view across the company by providing more accessible and actionable customer insights.  
     * Lead personalization efforts in various areas of the company by utilizing customer data.  
     * Collaborate with all areas of the company, including loyalty, marketing, revenue management and all customer-facing workgroups, to identify additional opportunities to use customer insights and help them implement new initiatives to take advantage of them.  
     * Partner with IT, data owners and data users to develop the optimal customer data strategy for the company.  
     * Explore new ways to enhance our ability to generate actionable customer insights by testing and adopting new data elements, data tools and analytical techniques.  
     * Consolidate customer insights from different sources (e.g., transaction data, survey, inbound calls, campaign responses, service issues, etc.) to provide a more comprehensive and consistent view of the customer.


REQUIRED SKILLS:

     * Prior managerial experience in customer lifecycle management and/or multichannel marketing for a large organization is highly desirable. 
     * Excellent leadership skills.  
     * Outstanding communication skills.  
     * Ability to lead and manage large cross-functional initiatives.  
     * Understanding of customer data and customer interactions specific to the airline as well as customer behavior and customer experience management practices that are applicable to all industries.  
     * Ability to perform or lead customer data analysis using complex data sets.  
     * Strong commitment to delivering high quality.

  
BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601708
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Analyst/Sr. Analyst (Network Analytics) - (1601346)

 EQUEST CUSTOMER:
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Job Information and Destination Details:

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COMPANY NAME:
American Airlines

JOB TITLE:
Analyst/Sr. Analyst (Network Analytics)

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

DESCRIPTION/RESPONSIBILITIES:

 Manages critical projects related to the commercial organization’s strategy and performance, such as performance deep-dives within all commercial departments, long-term planning, competitive benchmarking, and communication.  The success of the projects rely on the ability to work with senior management by facilitating communication, providing visibility to key risks and issues, and developing creative solutions.
  
·         Evaluate business issues, identify solutions to complex business problems, develop financial models to evaluate alternatives, and present such analysis and recommendation to senior management

·         Performance of various internal and external ad-hoc analyses, akin to internal consulting

·         Responsible for ad-hoc projects pertaining to network performance, commercial business planning, and other related areas

·         Frequent contact and coordination with individuals from a wide variety of departments

 REQUIRED SKILLS:
Qualifications

·         MBA degree or equivalent work experience required

·         Experience with financial modeling and analysis

·         Self-starter with strong leadership skills

·         Demonstrated leadership of complex, multifunctional projects

·         Proven financial and analytical skills, including ability to logically structure analysis of complex issues and develop creative solutions 

·         Excellent written and oral communication skills, including ability to interact effectively with all levels of management

·         Enjoy gaining consensus from all members are various organizations, often at levels far above their own

·         2 years of experience in commercial, revenue management, or finance preferred​


BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1601346
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - Customer Care - (1601815)


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EQuest-AA TS Recruiting

Job Information and Destination Details:

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COMPANY NAME:
American Airlines

JOB TITLE:
Customer Service Manager - Customer Care

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.


DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer Service Managers:

Provide Quality Service and Achieve Superior Customer Satisfaction

     * Resolve customer service and operational problems during tour of duty

     * Work in operation during peak or irregular periods

     * Spend majority of time in the operation, interacting with customers and employees

     * Prepare customer correspondence

     * Use cross-functional teams to generate and implement quality improvement ideas

     * Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments

Meet Profitability and Cost Control Goals

     * Develop and monitor budgets and spending

     * Actively seek cost reduction ideas

     * Monitor lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations, AA Safety, FAA and Other Government Requirements during Tour of Duty

     * Investigates discrepancies and compiles statistical data for compliance purposes

     * Write delay analysis and irregularity reports and complete OS1 documentation

Provide Team Members with Fair and Equitable Treatment

     * Coach and counsel personnel and provide guidance to team on customer service and performance issues

     * Conduct performance reviews for team members on a regular basis

     * Document employee performance using Peak Performance through Commitment (PPC)

     * Encourage employee teamwork to generate and implement individual and team's best ideas

     * Respond to employees' professional and personal issues

     * Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues

Run an Effective Operation

     * Communicate with managers, peers and team members, both within their immediate department, as well as with other departments

     * Administer company policies and procedures

     * Provide team with necessary tools, resources and training to meet or exceed all operational performance goals

     * Involve all team members in determination of operational improvements

     * Coordinate operation including scheduling, hiring, training, inventory, etc.

REQUIRED SKILLS:
     * Must be able to lead and motivate employees in working as a team

     * Must be decisive and be able to work under demanding operational conditions in a stressful environment

     * Must have excellent oral and written communication skills, leadership, initiative and judgment

     * Must demonstrate strong administrative and analytical abilities

     * Must be willing to work outdoors in any weather conditions in accordance to AA Safety Guidelines

     * Must be willing to work extra hours when there are operational needs, such as weather delays

     * Ability to work rotating shifts including weekends, holidays and days-off

     * Must be able to become certified Ground Security Coordinator (GSC), if applicable

     * Prior Airport Services experience preferred

     * Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge

     * Must be willing to take a pre-employment drug screening test

     * Must be willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable


BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: NV
CITY: Las Vegas
AREA CODE:
ZIP CODE: 89101
JOB# (REQUISITION NO): 1601815
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - (1601650)


EQUEST CUSTOMER:
EQuest-AA TS Recruiting

Job Information and Destination Details:

APPLY URL

COMPANY NAME:
American Airlines

JOB TITLE:
Customer Service Manager

COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.

 DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer Service Managers:

Provide Quality Service and Achieve Superior Customer Satisfaction
     * Resolve customer service and operational problems during tour of duty
     * Work in operation during peak or irregular periods
     * Spend majority of time in the operation, interacting with customers and employees
     * Prepare customer correspondence
     * Use cross-functional teams to generate and implement quality improvement ideas
     * Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments

Meet Profitability and Cost Control Goals
     * Develop and monitor budgets and spending
     * Actively seek cost reduction ideas
     * Monitor lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations, AA Safety, FAA and Other Government Requirements during Tour of Duty
     * Investigates discrepancies and compiles statistical data for compliance purposes
     * Write delay analysis and irregularity reports and complete OS1 documentation

Provide Team Members with Fair and Equitable Treatment
     * Coach and counsel personnel and provide guidance to team on customer service and performance issues
     * Conduct performance reviews for team members on a regular basis
     * Document employee performance using Peak Performance through Commitment (PPC)
     * Encourage employee teamwork to generate and implement individual and team's best ideas
     * Respond to employees' professional and personal issues
     * Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues

Run an Effective Operation
     * Communicate with managers, peers and team members, both within their immediate department, as well as with other departments
     * Administer company policies and procedures
     * Provide team with necessary tools, resources and training to meet or exceed all operational performance goals
     * Involve all team members in determination of operational improvements
     * Coordinate operation including scheduling, hiring, training, inventory, etc.


REQUIRED SKILLS:
     * Must be able to lead and motivate employees in working as a team
     * Must be decisive and be able to work under demanding operational conditions in a stressful environment
     * Must have excellent oral and written communication skills, leadership, initiative and judgment
     * Must demonstrate strong administrative and analytical abilities
     * Must be willing to work outdoors in any weather conditions in accordance to AA Safety Guidelines
     * Must be willing to work extra hours when there are operational needs, such as weather delays
     * Ability to work rotating shifts including weekends, holidays and days-off
     * Must be able to become certified Ground Security Coordinator (GSC), if applicable
     * Prior Airport Services experience preferred
     * Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge
     * Must be willing to take a pre-employment drug screening test
     * Must be willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable


BENEFITS:
  
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA
STATE/PROVINCE: MI
CITY: Detroit
AREA CODE:
ZIP CODE: 48201
JOB# (REQUISITION NO): 1601650
CONTACT NAME: AA Recruiter

CONTACT EMAIL ADDRESS: noreply@aa.com

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