American Airlines: BI Business Analyst Supply Chain
Performance - (1604713)
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COMPANY NAME:
American Airlines
JOB TITLE:
BI Business Analyst Supply Chain Performance
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The Supply Chain Performance, Business Intelligence
team is responsible for the development and tracking of key operational
metrics that drive the AA Technical Operations Supply Chain organization.
We partner with internal departments to identify opportunities to improve the
overall performance and efficiency of the spare parts supply chain behind the
World’s Largest Airline.
Duties:
* Support the
development, implementation and delivery of robust analytics, business
intelligence reports, dashboards, and metrics to drive improvements to the
supply chain operation and day-to-day activities
* Interact
across internal departments to support implementation and tracking of process
improvements
* Analyze,
troubleshoot and determine data error root causes within and between systems to
ensure data accuracy and integrity
* Utilize data
mining and analytics to understand transactional trends and opportunities
* Support
supply chain system integration initiatives
REQUIRED SKILLS:
* Bachelor
degree preferably in computer science, math, engineering, operations research
or any other quantitative field. Master degree in business, management or
a technical field a plus
* Aptitude for
problem identification and resolution; tenacity to deep dive into root causes
of data issues
*
Self-motivated individual with a high level of integrity; ability to multi-task
and prioritize projects based on business needs
* 5+ years of
advanced Excel experience; 2+ years PowerPoint
* 2+ years of
experience writing SQL and/or SAS queries; or any other related programming and
data analysis experience
* Excellent
written, oral, and presentation skills with the ability to communicate
effectively cross-functionally and at all levels of management
* Industry experience
in the area of logistics/supply chain operations, quantitative disciplines,
business analysis, engineering, or consulting a plus
* Knowledge of
inventory management, supply chain systems a plus
* Experience
with Teradata, SAP, Oracle, Cognos, Tableau, MS Access, SQL Server and other BI
tools a plus
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1604713
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Member Svcs Representative - Branch
Operations (Credit Union) - (1604045)
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COMPANY NAME:
American Airlines
JOB TITLE:
Member Svcs Representative - Branch Operations (Credit
Union)
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly
6,700 flights per day to nearly 350 destinations in more than 50 countries.
American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami,
New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding
member of the oneworld alliance, whose members and members-elect serve nearly
1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
American Airlines Federal Credit Union, well known for
its financial leadership, innovation and service, has an opening for a full
time Member Services Representative at its Branch located in Southlake, Texas.
An important component of the MSR role is building positive relationships with
AAFCU members, which is key in understanding member needs and recommending
appropriate products and services to fulfill those needs.
* Open new
accounts, sell and process Credit Union services for new and existing members
* Post
deposits and process loan payments
* Process
various monetary transactions and maintaining account information
* Perform
Notary Services as required
* Create and
promote positive name recognition for the Credit Union
* Work with
branch/department managers and leverage cross-selling opportunities
* Research
member inquiries and provide solutions as required in a timely manner
* Awareness of
all branch functions and duties to ensure proper support and coverage is
provided at all times
* Implementing
and enforcing internal control and security measures in accordance with Credit
Union policies and government regulations
* Fostering a
culture that promotes teamwork, service excellence and relationship building
within the covered branches and overall organization
* Input member
information for consumer loan applicants
* Flexibility
to perform other duties as assigned
* Work in a
rotating Saturday schedule as applicable
* The selected
candidate will be responsible for ensuring the security and confidentiality of
all account and related information which is part of their work and for
ensuring that his/her work is in compliance with all applicable laws and
regulations including, but not limited to, the Bank Secrecy Act.
* Level to be
determined based upon qualifications and experience of candidate.
* The schedule
for this position will be Monday thru Friday or set based upon operational
needs and will require a Saturday rotation.
* The selected
candidate must have flexibility to provide coverage any time during branch
hours, as needed, as well as attend required meetings before or after hours, if
scheduled.
REQUIRED SKILLS:
* High school
diploma or GED required
* College
degree preferred
* Previous
banking or Credit Union experience preferred
* Must be able
to read, write, fluently speak and understand the English language
* Bilingual,
including the ability to speak, read, and write Spanish a plus
* Must have
excellent member service skills, excellent oral and written communication
skills.
* Applicant
must be VERY comfortable in a sales-cultured environment with a desire to cross
sell Credit Union products and services
* Must be able
to work well independently and with minimal supervision
* Capable of
effectively working with people of varying backgrounds and levels and securing
inter- and intra- departmental and external cooperation
* Ability to
proficiently use standard office equipment, PC software and applications
necessary to perform job duties
* Above-average
interpersonal and communication skills and professional telephone manner
* Strong
organizational skills and capacity for attention to detail
* Good
aptitude for mathematics and analytical ability
* Must work
well under deadlines and high volume pressure
* Must be able
to sit and/or stand for extended periods of time
* Satisfactory
performance and attendance are required
* Candidates
will be required to pass applicable American Airlines pre-hire compliance
checks
* Must have
acceptable credit history, which will be verified (e.g., no past due accounts,
charge-offs, collection items or bankruptcies)
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Administrative
v2 JOB CATEGORY: Office and Administrative Support
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1604045
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Specialist Benefits Delivery -
(1604982)
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COMPANY NAME:
American Airlines
JOB TITLE:
Specialist Benefits Delivery
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Works with participants and other internal customers
(i.e. HR, Union leaders, Legal) to resolve benefits questions. Prompt
issue resolution and follow-up. Interprets benefit administration rules
and plan requirements. Develop and document processes and
requirements. Direct and monitor external suppliers to ensure the highest
quality delivery of service in accordance with benefits delivery rules and
processes. Drive continuous process improvements to enhance customer
experience and provide higher efficiencies of the administration
processes. Other duties as prescribed.
REQUIRED SKILLS:
*
Undergraduate degree or relevant experience necessary
* Knowledge of
health, welfare and benefit plan designs required
* Excellent
written and verbal communication skills, including the ability to effectively
communicate with employees at all levels within the organization as well as
with vendors
* Excellent
analytical and problem solving skills
* Highly
proficient with Microsoft Office software (Word, Excel, Access, Powerpoint,
Visio)
* Exceptional
attention to detail
* Ability to
work independently and meet tight deadlines with limited supervision
* Travel is
required (15-25%)
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Business Development
v2 JOB CATEGORY: Business and Financial Operations
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1604982
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Administrator, HR Records - (1605061)
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COMPANY NAME:
American Airlines
JOB TITLE:
Administrator, HR Records
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Overall responsibility for timely and accurately updating
employee HR data (pay rates, work location, job titles/codes, seniority dates
and other demographics) in SAP and Oracle. Work closely with other departments
(Talent Services and Payroll) to ensure proper sequence of downstream
interfaces.
Principal Duties and Responsibilities:
* Process
employee data changes to include, but not limited to; seniority date
calculations, organizational changes, personal data (name, contact
information), LOA’s
* Processing
of master data information requiring knowledge of collective bargaining
agreements
* Ensure
accurate and timely documentation for all terminated employees
* Provide user
support to employees inquiring about information reflected on paycheck stub,
pay calculation, automated time and attendance, deductions
* Audit new
hire, termination and retiree data in HRIS systems, including contact
information, cost center information, job title/job code information, starting
wage and ensure employee record is configured appropriately for downstream
system accesses
REQUIRED SKILLS:
*
Undergraduate degree or equivalent experience/training
* At least 1
year of work experience on SAP or other HRIS programs
* Ability to
work with multiple PC based applications and systems including SAP HR,
Workbrain, MS Office products
* Excellent
written and verbal communication skills, with the ability to interact
effectively with all levels of employees within the organization
* Demonstrates
aptitude and desire for customer service
* Experience
with union work rule environment and processes preferred
* Ability to
set priorities, meet deadlines and handle heavy work volume in a dynamic,
fast-paced work environment, with minimal supervision
* Demonstrated
high level of integrity including absolute confidentiality
* Excellent
problem-solving skills and the ability to research issues to determine root
cause
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Business Development
v2 JOB CATEGORY: Business and Financial Operations
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1605061
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - (1604983)
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Job Information and Destination Details:
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COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer
Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to employees' professional and
personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate
operation including scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to
work rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: IL
CITY: Chicago
AREA CODE:
ZIP CODE: 60601
JOB# (REQUISITION NO): 1604983
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
