American Airlines: Manager - Labor Analysis - (1603753)
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COMPANY NAME:
American Airlines
JOB TITLE:
Manager - Labor Analysis
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Position Purpose:
American Airlines seeks a Manager – Financial Analysis for its Fort Worth, TX location. Mentor/manage team of two Senior Analysts and facilitate analysis of economic impact of American Airlines labor contracts.
Principal Duties and Responsibilities:
* Provide strategic and economic direction to Senior Management pertaining to labor contract negotiations, employee compensation and benefits, industry labor cost and policy comparisons, and other internal consulting projects related to American’s 95,000+ employees
* Manage team which develops and maintains detailed economic labor models, track and interpret financial and operational metrics related to American and other peer airline labor groups
* Work closely with multiple departments throughout the company including Labor Relations, Crew Resources, Benefits and HR and Legal
* Write Board of Directors packages justifying new labor agreements
* Recent examples of prior analyses include valuation of flight attendant agreement, valuation of pilot agreement, analysis of company-wide benefits and fringe expense, and impact of merger to labor costs
REQUIRED SKILLS:
* MBA with relevant experience in finance and/or accounting or equivalent experience/training
* Experience with financial modeling and analysis
* Airline/travel industry and/or financial analysis/accounting experience preferred
* Adaptability and flexibility in the use of analytical approaches pertaining to financial issues
* Ability to negotiate and communicate proficiently with all levels of management
* Excellent teamwork skills with proven ability to work effectively in a variety of situations
* Advanced aptitude in problem solving, including the ability to logically structure an appropriate analytical framework
* Strong PC skills, especially with MS Excel
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Business Development
v2 JOB CATEGORY: Business and Financial Operations EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603753
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr Programmer Analyst- TIBCO - (1603242)
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EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr Programmer Analyst- TIBCO
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
This position is a Sr. Programmer/Analyst in the Customer Notifications Technology department. This role will be responsible for development activities in one or more applications in the Customer Notifications area.
- Performs as technical expert in design, development, coding, testing, and debugging new software and enhancements.
- Interfaces with management, business analysts, project managers, IT Architects, QA, and other developers, along with business partner, to understand requirements and scope then deliver new software and enhancements to existing software to meet business requirements.
- Maintains and enhances existing services, applications, and platforms including, but not limited to, bug fixes, feature enhancements and performance tuning.
-Participate in cross-functional teams throughout the application development process beginning with requirements definition and ending with final acceptance testing.
- Responsible for analyzing and troubleshooting complex issues and implementing solutions.
- Provides 24x7 production support on rotating pager duty.
- Performs testing of various types including Test Driven Development, unit, system, integration, and non-functional testing.
- Interacts with other key project designers participating in project-wide design and procedures decisions.
- Participates in promotion of software releases across all environments and change management.
REQUIRED SKILLS:
* Bachelor’s degree in CS/CE/CIS/MIS/Engineering/Technology or related field or equivalent experience
* 5-7 years total development experience - Strong developer experience with enterprise platforms. Ideally application development experience using Business Works (BW), Business Events (BE), Enterprise Message Service (EMS)/JMS, JAVA, SOA, SOAP, REST, JSON, SQL and Unix/Linux.
* Proficiency in a wide variety of processes and methodologies, including but not limited to Scrum, Agile, software quality best practices, and test driven development
* Extensive knowledge of design / programming including design patterns and best practices
* 4+ years of experience in development using TIBCO platform - Business Works (BW), Enterprise Message Service (EMS), and Business Events (BE).
* Experience supporting vendor products.
* Must have excellent written and verbal communication skills and team building skills
* Motivated team player with excellent planning, organization, analytical and problem solving abilities.
* Must be able to work independently and self-driven in a given situation.
* Able to foster collaboration both inside the team and across teams.
* HAWK and TIBCO administration is a plus.
* Rally Experience a plus
* Proficient with Microsoft Office products (Excel, Word, Access, and PowerPoint, and SharePoint).
* Airline industry knowledge a plus.
* Some travel required.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603242
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager - (1603754)
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EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
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COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Our single greatest assets are our people and the leaders who walk alongside them. Interested in joining our dynamic frontline leadership team? We have a career opportunity that is exciting, challenging and a chance for you to make a difference. Are you up for the challenge? Get in on the action and make your contribution to the successes of the new American!
Come and join the best team in the industry - right here in STL!
Frontline Leadership Position: Customer Service Manager
Customer Service Managers (CSM) plays a critical role in our day-to-day operations by leading and guiding our employees to provide the most professional customer service in the industry. CSMs are the closest to our customers and our employees therefore pivotal in the interrelationships between the traveling public and our company as well as the growth and development of our front-line employees.
Responsibilities for Customer Service Managers include:
* Support station management in leading airport personnel to provide a superior customer service experience.
* Lead and direct airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT, FAA and other government agencies.
* Establish and maintain effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity.
* Promote a professional culture that is both socially responsible and ethical.
* Provide the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
Core Competencies for Customer Service Managers include:
* Planning and Organizing: The ability to prioritize and execute with a sense of urgency and preciseness.
* Problem-Solving: Uses sound business judgment to resolve issues with internal and external customers.
* Leadership & Teambuilding: The ability to bring out the best performance in the workforce through employee engagement, an inclusive working environment and effective communication.
* Operational Proficiency: The ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation.
REQUIRED SKILLS:
* Previous airport customer service experience preferred.
* Previous experience adhering to compliance standards in a heavily regulated environment required.
* Experience in leading a team preferred.
* Ability to work independently as well as collaboratively.
* Ability to communicate effectively through oral and written means.
* Decisive and able to work under demanding operational conditions in a stressful environment.
* Willing to work extra hours when there are operational needs, such as weather delays
* Willing to work rotating shifts including weekends, holidays and days-off.
* Knowledge and understanding of company policies and procedures and functional automation applications.
* Willing to take a pre-employment drug screening test.
* Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: MO
CITY: St. Louis
AREA CODE:
ZIP CODE: 63101
JOB# (REQUISITION NO): 1603754
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: MIA Customer Service Agent PT - (1603760)
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EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
MIA Customer Service Agent PT
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Provides for safe travel. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
REQUIRED SKILLS:
* High school diploma or GED
* Read, write, fluently speak and understand the English language
* Bilingual language skills required in some locations
* Applicable valid drivers license as required by local authorities
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Ability to work irregular and/or extended hours, including weekends and holidays
* Must report to work on a regular and timely basis
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: FL
CITY: Miami
AREA CODE:
ZIP CODE: 33101
JOB# (REQUISITION NO): 1603760
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
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