American Airlines: ORD Customer Assistance Representative
PT - (1603444)
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
ORD Customer Assistance Representative PT
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The terms and conditions of this position are covered by
the CWA-IBT Collective Bargaining Agreement.
American Airlines is a commercial airline providing
passenger and cargo transportation throughout North America, Central America,
South America, the Caribbean, Europe, Asia and Australia.
The Customer Assistance Representative interacts with
customers in a courteous, efficient, friendly and professional manner:
* Accepting,
checking and tagging customers’ baggage at kiosks
* Processing
and completing credit card baggage transactions at kiosks
* Assisting
customers with self-service kiosk check-in and kiosk baggage processing
* Queuing
lines in ticket counter areas
* Accepting
and activating customers’ self-tagged baggage
* Performing
clearance and verification of documents at kiosks
* Possibly
performing additional related duties as deemed operationally necessary by
management in accordance with the collective bargaining agreement
REQUIRED SKILLS:
* Must have
high school diploma or GED equivalent
* Must be 18
years of age or older
* Read, write,
fluently speak and understand the English language. Bilingual language skills
may be required in some locations
* Must fulfill
FAA criminal background checks to qualify for unescorted access privileges to
airport security identification display areas (SIDA), if applicable
* Must be able
to secure appropriate airport authority and/or US Customs security badges, if
applicable
* Must be
authorized to work in the U.S.
* Travel to the interview and any subsequent relocation
expenses are the responsibility of the candidate.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: IL
CITY: Chicago
AREA CODE:
ZIP CODE: 60601
JOB# (REQUISITION NO): 1603444
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: ORD Customer Assistance Representative
FT - (1603442)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
ORD Customer Assistance Representative FT
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The terms and conditions of this position are covered by
the CWA-IBT Collective Bargaining Agreement.
American Airlines is a commercial airline providing
passenger and cargo transportation throughout North America, Central America,
South America, the Caribbean, Europe, Asia and Australia.
The Customer Assistance Representative interacts with
customers in a courteous, efficient, friendly and professional manner:
* Accepting,
checking and tagging customers’ baggage at kiosks
* Processing
and completing credit card baggage transactions at kiosks
* Assisting
customers with self-service kiosk check-in and kiosk baggage processing
* Queuing
lines in ticket counter areas
* Accepting
and activating customers’ self-tagged baggage
* Performing
clearance and verification of documents at kiosks
* Possibly
performing additional related duties as deemed operationally necessary by
management in accordance with the collective bargaining agreement
REQUIRED SKILLS:
* Must have
high school diploma or GED equivalent
* Must be 18
years of age or older
* Read, write,
fluently speak and understand the English language. Bilingual language skills
may be required in some locations
* Must fulfill
FAA criminal background checks to qualify for unescorted access privileges to
airport security identification display areas (SIDA), if applicable
* Must be able
to secure appropriate airport authority and/or US Customs security badges, if
applicable
* Must be
authorized to work in the U.S.
* Travel to the interview and any subsequent relocation
expenses are the responsibility of the candidate.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: IL
CITY: Chicago
AREA CODE:
ZIP CODE: 60601
JOB# (REQUISITION NO): 1603442
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr Systems Applications Administrator
- (1603464)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr Systems Applications Administrator
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Responsible for front line application production support
for an enterprise wide time and attendance system. Acts as primary
implementation lead for monthly code/configuration releases. In addition,
monitors the team email box and issue escalation system, triaging incoming
messages from business areas and IT team members.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Assists in
troubleshooting production issues
* Supports
change management process to ensure that all Request for Change (RFC) forms are
created, submitted, tracked and that the appropriate approvals are obtained
* Requires
participation on on-call 24x7 rotation schedule to support airline
operations
* Supports
incident management process to ensure that all work orders (Magic Queue) are
logged and tracked and followed through to resolution
* Supports
communication and response process; responding to users on system issues,
maintenance and system status
* Monitors
team mailbox for any issues and records all issues, and/or questions, on a
daily log
* Supports
documentation processes to ensure that adequate documentation for approvals
and/or decisions have been captured and recorded
* Supports
process for advising and escalating on any prolonged or major issues identified
* Supports
system change process that notifies all business areas and managers of system
downtime, delays, and/or alerts. Ensure that all system changes were
requested through the proper methods, maintaining appropriate tracking logs
* Stays
informed on and communicates recommendations for new policies and procedures to
maintain efficiencies in system management
* Installs
approved changes into production
* Interfaces
with internal users, business customers, as well as with the IT organization in
support of the Time and Payroll production support process
* Supports
process to ensure that all support team members adhere to SDLC procedures
* Tracks
promotion of developer release notes from the QA process through implementation
into production
* Creates the
summary release notes using the developers release notes
* Ensures all
the developer release notes are received and complete with all the necessary
data included
* Supports
other ancillary and administrative processes required
* Supports and
maintain 700+ clocks utilized in the field to capture in/out swipes for time
purposes
* Participates
in the definition and testing (quality assurance) of enhancements to the
application
REQUIRED SKILLS:
*
Undergraduate degree in CS/CE/CIS/MIS or Engineering/Technology or related
field or equivalent experience
* SQL skills a
plus
* Unix/Linux
experience a plus
* 3 years
related experience in an IT role
* Strong user
of Microsoft Office suite of products
* Must have
the ability to work in a team environment
* Flexibility
and adaptable to changing environments
* Strong
analytical and organizational skills
* Ability to
multi-task & appropriately prioritize tasks
* Excellent
written and verbal communication skills
* Detail
oriented, organized and analytical
* Self
motivated
* Ability to
learn new processes quickly
* Full SDLC
experience
* Airline
experience preferred
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1603464
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Programmer/Analyst - (1602265)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Programmer/Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Server as technical leader for the maintenance, design,
and development of a variety of MVS based COBOL/CICS/DB2 applications. Consult
with management, business analysts, project managers, developers, along with
internal customers to design/develop requirements according to business
requirements. Provide 24x7 support of all applications under the support
umbrella.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Leads as a
technical expert in design, development, testing, and debugging new system
modules or enhancements to existing application
* Analyzes
problems and provides recommendations for application improvements
* Works with
infrastructure and peers to determine implementation details for enhancements
and applications
* Consults and
influences the Project Manager and the business to arrive at best practise
application/solution designs
* Lead a
development team to create project estimates based on business
requirements
* Expected to
provide a work breakdown of projects and enhancements and assign pieces to
peers
* Expected to
participate in complete project lifecycle up to and including project
implementation and provide leadership within a team environment
* Provide
technical guidance and leadership for less senior developers in the
requirements, planning, modeling, development, deployment and support of the
system
* Work with
software vendors to provide timely support and resolution to issues
* Available to
provide 24X7 support on rotating pager duty, and to provide guidance to less
senior support personnel when necessary
* Establish
and maintain working relationships with internal business customers, internal
IT support groups and vendors to achieve project goals
REQUIRED SKILLS:
*
Undergraduate degree in CS/CE/CIS/MIS or Engineering/Technology or related
field or equivalent experience/training
* At least 9+
years of development experience, including technical leadership experience.
* 7+ years of
Cobol Development experience
* 7+ years of
DB2 Development including SQL
* 7+ years JCL
Development experience.
* Experience
with a variety of technologies including: IBM MVS, Windows, DB2 SQL, FTP, SFTP,
SCLM, TSO, CISCS, Javascript, Java (Struts), REXX, SAS,PL/SQL,Oracle Developer.
* Ability to
lead a development team and effectively meet deadlines and prioritize projects
in a dynamic and fast-paced work environment
* Must be well
organized, thrive in a sense-of-urgency environment, leverage best practices,
and most importantly, innovate through any problem with a can-do attitude
* Proficient
in MS Office applications, including Microsoft Project, EXCEL, and Work.
* Proficient
in SharePoint
* Excellent
written and verbal communication skills
* Airline
business systems knowledge – a plus
* Financial
System’s experience – a plus
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: AZ
CITY: Phoenix
AREA CODE:
ZIP CODE: 85001
JOB# (REQUISITION NO): 1602265
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Programmer/Analyst - (1603466)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Programmer/Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
* Analyze
business, functional requirements and develop solutions and interfaces as
needed for the projects. Follow best practices in development methodology.
Document changes in EDI maps as required by IT EDI Change Management Policies
and Procedures.
* Build new
IFLOWS, Enterprise Service Repository (ESR) and Integration Directory objects
and modify existing ones.
* Monitoring
and Runtime Work Bench and creating alert emails
* Perform unit
testing, integration testing, regression testing, business simulation and other
various tests as required to ensure quality solutions.
* Proven
experience with multiple data transfer methods such as FTP (with PGP), JDBC,
SOAP, HTTP, Mail, JMS (MQ).
* Provide
guidance on support, monitoring, and troubleshooting SAP PI / PO production
issues, optimizing performance, and resolving production issues based on
previous experience and best practices.
* Collaborate
with technical teams to develop solutions that are reusable
* Document
technical designs to ensure clients’ needs are captured
* Develop ETL
codes that meets technical specification and business requirements according to
the established designs and framework
* Proactive
and diligent in identifying and communicating development issues and
recommending potential solutions
* Troubleshoot
development and operational problems and provide timely solutions
* Participates
in system and integration test; identifies and remedies solution defects
* Will be
required to do production support of existing jobs and new jobs which are
promoted to Production
* Creates
other technical deliverable artifacts such as source-to-target mappings,
implementation run books etc. needed for project implementation
REQUIRED SKILLS:
* B.S. in
Business or Computer Science or equivalent work experience required.
* 7+ years of
hands-on SAP PI / PO development/integration experience.
* 7+ years of
business experience with a focus on finance preferred
* Solid
understanding of data warehousing architecture
* Experience
in design and developing integrations within PI under Integrations server, SLD,
Integration repository, Integration Directory, Monitoring and Runtime Work
Bench.
* Strong
experience in Web service calls (including SOAP)
* SAP and
Non-SAP Integration experience preferred.
* Strong
desire to learn new technologies and mentor/cross-train other technical team
members.
* Experience
with SAP NWDS a plus.
* Proficiency
in Java coding a plus
* Hands on
experience with setup of new systems in SAP Systems Landscape Directory
* Experience
with Unified Process (UP) or agile software development methodologies.
* Experience
with and is willing to initiate sharing knowledge with others
* Ability to
quickly learn and practically apply new concepts or principles which can be
confirmed by experience.
* Experience
supporting a production application.
* Ability to
work effectively as part of a team.
* Good
communication and presentation skills are essential for this position.
* Excellent
customer service and interpersonal skills
BENEFITS:
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603466
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Programmer/Analyst - (1603467)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Programmer/Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Develop new
software modules in an iterative way that will collectively form a larger
application
* Modify
existing software to correct errors, allow it to adapt to new hardware, or to
improve its performance
* Estimate
work to be done as part of an overall agile process
* Coordinate
application implementation and test functionality to ensure specifications are
met
* Provides
technical guidance to the applications engineers and developers, as well as
interface with the project managers, business analysts and customer groups
* Acts as the
technology lead with various IT functional and business departments
* Works with
customer department and internal IT to establish goals, processes and technology
initiatives.
* Coordinates
with architecture teams future technology strategies
* Develops and
maintains good working relationships with management and developers in various
areas of IT
* Prepares
activity and progress reports regarding the activities of the applications
systems and programming sections
* Provide
technical direction on the creation of detailed program design specifications
for high complexity user interfaces, application enhancements, new
functionality, and backend processes in collaboration with customers, Business
System Analysts, and other project team members.
* Oversees
large/complex projects in regards to technical designs, code reviews,
development and deployment
* Work with
Business System Analysts, Project Managers, Architects, or management to
recommend process or system enhancements.
* Adheres to
SOX compliance
* Creates
documentation and flow charts of developed applications
* 24x7 on-call
support of various applications and interfaces.
REQUIRED SKILLS:
* B.S. in
Computer Science, Engineering, or related discipline, or equivalent work
experience is required.
* 5+ years’
experience with Java, J2EE, EJB, Servlet and JSP
* 4+ years of
experience with Service Oriented Architectures (SOA) and Web Services
* 4+ years of
experience with Message Driven Bean (MDB) and Java Messaging Systems
* 3+ years’
experience with JPA, Spring framework and Hibernate
* Preferred 3+
years of experience with IBM WebSphere Server
* Preferred 3+
years’ experience with SQL, Oracle
* Experience
within an Eclipse based development environment (i.e. MyEclipse, IBM RAD)
* Experience
with JavaScript, HTML, CSS, XML, AJAX, JSON, jQuery, SOA, Web Services, WSDL
* Practical experience with Software
Configuration Management (SCM) tool (i.e. Subversion, etc.).
* Experience
with developer testing practices (i.e. JUnit, Cactus, etc.) and understands the
differences between unit, functional and system tests.
* Experience
with Unified Process (UP) or agile software development methodologies.
* Experience
with and is willing to initiate sharing knowledge with others
* Ability to
quickly learn and practically apply new concepts or principles which can be
confirmed by experience.
* Experience
supporting a production application.
* Ability to
work effectively as part of a team.
* Good
communication and presentation skills are essential for this position.
* Excellent
customer service and interpersonal skills
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603467
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Programmer/Analyst - (1603468)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Programmer/Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The successful candidate is a self-starter that will lead
a team of developers responsible for integrating data into the Teradata
enterprise data warehouse by leveraging the IBM Information Server/DataStage
Extract-Transform-Load (ETL) software. The candidate will participate in all
phases of the development lifecycle, from inception through post-implementation
support, for all types of applications consistent with established
specifications and business requirements to deliver business value.Collaborate
with technical teams to develop solutions that are reusable
* Document
technical designs to ensure clients’ needs are captured
* Research,
evaluate, identify alternative design and test approaches, and lead code reviews
* Develop ETL
codes that meets technical specification and business requirements according to
the established designs and framework
* Proactive
and diligent in identifying and communicating development issues and
* recommending
potential solutions
* Troubleshoot
development and operational problems and provide timely solutions
* Participates
in system and integration test; identifies and remedies solution defects
* Will be
required to do production support of existing jobs and new jobs which are
promoted to Production
* Creates
other technical deliverable artifacts such as source-to-target mappings,
implementation run books etc. needed for project implementation
REQUIRED SKILLS:
* 5+ years’
experience with SQL, Teradata, Oracle in Unix environment
* 5+ years’
experience in developing applications in a high volume ETL DataStage
environment including utilizing the following DataStage stages
+
Sequential file, Complex Flat file, ABAP/IDOC stages, Remove Duplicates,
Lookup, Join and Transform stages.
* 5+ years’
experience in a technical leadership role
* Strong
written and verbal communications skills required; ability to lead project
meetings,
* communicate
with business stakeholders, and report to management
* Solid
understanding of data warehousing architecture
* Attention to
detail and maintaining high data quality standards
* Tivoli Work
Load Scheduler and Shell Scripting (UNIX/Linux) is strongly desired
BENEFITS:
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603468
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Programmer/Analyst - (1603469)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Programmer/Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
* Collaborate
with technical teams to develop solutions that are reusable
* Document
technical designs to ensure clients’ needs are captured
* Research,
evaluate, identify alternative design and test approaches, and lead code
reviews
* Develop ETL
codes that meets technical specification and business requirements according to
the established designs and framework
* Proactive
and diligent in identifying and communicating development issues and
* recommending
potential solutions
* Troubleshoot
development and operational problems and provide timely solutions
* Participates
in system and integration test; identifies and remedies solution defects
* Will be
required to do production support of existing jobs and new jobs which are
promoted to Production
* Creates
other technical deliverable artifacts such as source-to-target mappings,
implementation run books etc. needed for project implementation
REQUIRED SKILLS:
* 5+ years’
experience with SQL, Teradata, Oracle in Unix environment
* 5+ years’
experience in developing applications in a high volume ETL DataStage
environment including utilizing the following DataStage stages
+
Sequential file, Complex Flat file, ABAP/IDOC stages, Remove Duplicates,
Lookup, Join and Transform stages.
* 5+ years’
experience in a technical leadership role
* Strong
written and verbal communications skills required; ability to lead project
meetings,
* communicate
with business stakeholders, and report to management
* Solid
understanding of data warehousing architecture
* Attention to
detail and maintaining high data quality standards
* Tivoli Work
Load Scheduler and Shell Scripting (UNIX/Linux) is strongly desired
BENEFITS:
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603469
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager, Customer
Care - (1603398)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager, Customer Care
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
Customer Service Managers (CSM) plays a critical role in
our day-to-day operations by leading and guiding our employees to provide the
most professional customer service in the industry. CSMs are the closest to our
customers and our employees therefore pivotal in the interrelationships between
the traveling public and our company as well as the growth and development of
our front-line employees.
Responsibilities for Customer Service Managers include:
* Support
station management in leading airport personnel to provide a superior customer
service experience.
* Lead and
direct airport personnel to perform their work in a safe, efficient manner and
in compliance with Federal, state and local regulations, including DOT, FAA and
other government agencies.
* Establish
and maintain effective relationships with external and internal customers that
foster compassion, authenticity, integrity, respect and dignity.
* Promote a
professional culture that is both socially responsible and ethical.
* Provide the
direction and appropriate support structure using effective resources to enable
the team to deliver high performance.
Core Competencies for Customer Service Managers include:
* Planning and
Organizing: The ability to prioritize and execute with a sense of urgency and
preciseness.
*
Problem-Solving: Uses sound business judgment to resolve issues with internal
and external customers.
* Leadership
& Teambuilding: The ability to bring out the best performance in the
workforce through employee engagement, an inclusive working environment and
effective communication.
* Operational
Proficiency: The ability to coordinate station activities and collaborate with
multi-functional departments and agencies to ensure essential needs are met for
a safe, efficient, on-time operation.
REQUIRED SKILLS:
* Previous
airport customer service experience preferred.
* Previous
experience adhering to compliance standards in a heavily regulated environment
required.
* Experience
in leading a team preferred.
* Ability to
work independently as well as collaboratively.
* Ability to
communicate effectively through oral and written means.
* Decisive and
able to work under demanding operational conditions in a stressful environment.
* Willing to
work extra hours when there are operational needs, such as weather delays
* Willing to
work rotating shifts including weekends, holidays and days-off.
* Knowledge
and understanding of company policies and procedures and functional automation
applications.
* Willing to
take a pre-employment drug screening test.
* Willing to
undergo comprehensive background and/or fingerprint checks to satisfy security
requirements, if applicable.
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: MA
CITY: Boston
AREA CODE:
ZIP CODE: 02108
JOB# (REQUISITION NO): 1603398
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Sr. Business Systems Analyst -
(1603021)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Sr. Business Systems Analyst
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
The role of a Business Systems Analyst is to work as a
liaison between the business and technology teams in order to improve the
products and services being delivered by the IT organization. Day-to-day duties
include, but are not limited to: gather, review and analyze relevant data and
statistics; create/review user stories for defining work; create business flow
documents; verify test cases align to system functionality. A
Business Systems Analyst is expected to gather business and functional
requirements, support integration testing, work with business and IT groups
through all phases of the Agile SDLC and communicate effectively across the
Business and IT teams.
· Work
with business partners and team members to convert requirements into
appropriate user stories
·
Communicate effectively with coworkers, peers, management, business partners
and stakeholders to create a shared understanding of project requirements
·
Facilitate brainstorming discussions, iteration planning, story estimation,
daily stand-up meetings, demos and retrospectives.
· Elicits
business requirements from partners and translates them into functional
specifications and may assist in technical design
· Create
business flow assessments to ensure appropriate design of solutions
·
Critically evaluate information gathered from multiple sources, reconcile
conflicts and decompose high-level information into detailed requirements/user
stories
· Support
team by assisting with: functionality questions, testing, implementation, and
other deployment and delivery functions, as assigned
·
Contribute to the creation of business plans (including business cases) to
assure plans meet company goals
·
Integrate business plans with technical programs and project plans
· Serve
as conduit between developers, architects/designers, and internal business
partner and/or vendor companies
· Use
data and analysis to make decisions and influence others
· Create
and update documentation for different audiences, including operations and
customer support
·
Provides assistance in identifying, evaluating and developing systems and
procedures that are cost effective and meet user requirements.
· May
participate in cross-functional teams to address business and/or systems issues
· Follow
through with commitments and fosters mutual trust with all working groups
· Create
and implement business partner feedback mechanisms
REQUIRED SKILLS:
QUALIFICATIONS:
·
Undergraduate degree in CS/CE/CIS/MIS/Engineering/Technology or Business
Administration related field or equivalent experience/training
· 1-2 +
years Agile development experience in an enterprise level IT environment
· Able to
foster collaboration both inside the team and across teams
· Strong
understanding of business systems and industry requirements, and full technical
knowledge of systems analysis
·
Excellent organizational and interpersonal skills - good presentation and
facilitation skills, passionate, energetic and detail-oriented
·
Experience working under pressure with precision and accuracy
· Must be
well organized, thrive in a sense-of-urgency environment, leverage best
practices, and most importantly, innovate through any problem with a can-do
attitude
·
Experience with SQL / Database / Report Analytics (Strongly Preferred)
·
Experience with XML and web service mapping/analysis is a plus.
·
Experience with reservation (SABRE) systems is a plus
·
Experience in the airline/travel industry desired but not required Travel is
required
BENEFITS:
JOB CATEGORY: Computers
v2 JOB CATEGORY: Computer and Mathematics EMPLOYMENT
TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1603021
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: Customer Service Manager- MCO -
(1602728)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
Customer Service Manager- MCO
COMPANY DESCRIPTION:
American Airlines and American Eagle offer an average of
nearly 6,700 flights per day to nearly 350 destinations in more than 50
countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los
Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American
is a founding member of the oneworld alliance, whose members and members-elect
serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
DESCRIPTION/RESPONSIBILITIES:
There are five
major job responsibilities for Customer Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to
employees' professional and personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate
operation including scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to work
rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT:
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED:
% TELECOMMUTE:
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: FL
CITY: Orlando
AREA CODE:
ZIP CODE: 32801
JOB# (REQUISITION NO): 1602728
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
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