Pre-Screening - Job
Recruitment Fair on Friday, April 3rd from 10am to 2pm at our South
Miami Office
Miami Lakes Call Center
Looking for 10 Outreach Sales Clients, Order No. 10011482
$15.87/hr. - Permanent
Position thru Nason & Nason
Conduct telephonic outreach (sales) services to assist
low-income Medicare Beneficiaries enrolled in a contracted Managed Care
Organization Medicare +Choice health plan, with the qualification and
application process for Medicare Savings Programs.
Responsibilities:
- Conducts telephonic outreach activities for members who
have been prescreened as potentially eligible for the Medicare Savings
Programs.
- Completes MSP applications for members and insure that
application packages are prepared for mailing to member on daily basis.
- Follows up with members to encourage them to return
completed application, required verifications, and notices of actions from
the state.
- Meet quality standards by ensuring proper phone
etiquette and adherence to scripts, make accurate and descriptive MMS
documentation and properly complete cases.
- Meet daily, weekly, and monthly production goals
- Acts as a team player and communicates openly and
honestly.
- Maintains current knowledge of state and federal
regulatory requirements.
- Adheres to strict compliance of all aspects of
outreach operations.
- Demonstrates behaviors, actions, and attitudes that
reflect our vision, mission and values.
- Performs other duties as assigned.
Qualifications:
- Education- High School education/GED required;
Associates degree or Bachelor’s degree preferred.
- Minimum 3-5 plus years’ experience with direct
consumer/customer service & sales interaction in a call center
environment;
- Must be able to meet monthly production (sales) quotas.
Competitive compensation + monthly bonus.
- Medicaid program experience preferred.
- Demonstrated application of data entry and related
computer skills.
- Excellent oral communications skills; ability to
communicate with elderly individuals and state governmental personnel.
Bilingual Spanish preferred.
- Ability to analyze and interpret governmental program
criteria; ability to interact and decipher information via telephonic or
correspondence inquiries.
- Ability to manage multiple customer/member cases at a
time with excellent follow through.
- Ability to empathize with customer/member situations
CareerSource South Florida is an equal opportunity
employer/program. Auxiliary aids and services are available upon request to
individuals with disabilities. All voice telephone numbers on this document may
be reached by persons using TTY/TDD equipment via the Florida Relay Service at
711.