Pre-Screening - Job Recruitment Fair on Friday, April 3rd from 10am to 2pm

Pre-Screening - Job Recruitment Fair on Friday, April 3^rd from 10am to 2pm at our South Miami Office

Miami Lakes Call Center Looking for 10  Outreach Sales Clients, Order No. 10011482

$15.87/hr. - Permanent Position thru Nason & Nason

Conduct telephonic outreach (sales) services to assist low-income Medicare Beneficiaries enrolled in a contracted Managed Care Organization Medicare +Choice health plan, with the qualification and application process for Medicare Savings Programs.  

Responsibilities: 

• Conducts telephonic outreach activities for members who have been prescreened as potentially eligible for the Medicare Savings Programs.
• Completes MSP applications for members and insure that application packages are prepared for mailing to member on daily basis.
• Follows up with members to encourage them to return completed application, required verifications, and notices of actions from the state.  
• Meet quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation and properly complete cases.
• Meet daily, weekly, and monthly production goals
•  Acts as a team player and communicates openly and honestly.
• Maintains current knowledge of state and federal regulatory requirements.
• Adheres to strict compliance of all aspects of  outreach operations.
• Demonstrates behaviors, actions, and attitudes that reflect our  vision, mission and values.
• Performs other duties as assigned.

Qualifications: 

• Education- High School education/GED required; Associates degree or Bachelor’s degree preferred.
• Minimum 3-5 plus years’ experience with direct consumer/customer service & sales interaction in a call center environment;
• Must be able to meet monthly production (sales) quotas.  Competitive compensation + monthly bonus.
• Medicaid program experience preferred.
• Demonstrated application of data entry and related computer skills.
• Excellent oral communications skills; ability to communicate with elderly individuals and state governmental personnel. Bilingual Spanish preferred.
• Ability to analyze and interpret governmental program criteria; ability to interact and decipher information via telephonic or correspondence inquiries.
• Ability to manage multiple customer/member cases at a time with excellent follow through.
• Ability to empathize with customer/member situations

Dania M. Martinez
Employer Specialist
CareerSource South Florida
5825 SW 68th Street
Miami, FL 33143
P: 305-284-0936 | F: 305-284-0933
email: dania.martinez@careersourcesfl.com
web: www.careersourcesfl.com

CareerSource South Florida is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.