Wednesday, April 1, 2015

Pre-Screening - Job Recruitment Fair on Friday, April 3rd from 10am to 2pm

Pre-Screening - Job Recruitment Fair on Friday, April 3rd from 10am to 2pm at our South Miami Office
Miami Lakes Call Center Looking for 10  Outreach Sales Clients, Order No. 10011482
$15.87/hr. - Permanent Position thru Nason & Nason
Conduct telephonic outreach (sales) services to assist low-income Medicare Beneficiaries enrolled in a contracted Managed Care Organization Medicare +Choice health plan, with the qualification and application process for Medicare Savings Programs.  
Responsibilities: 
  • Conducts telephonic outreach activities for members who have been prescreened as potentially eligible for the Medicare Savings Programs.
  • Completes MSP applications for members and insure that application packages are prepared for mailing to member on daily basis.
  • Follows up with members to encourage them to return completed application, required verifications, and notices of actions from the state.  
  • Meet quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation and properly complete cases.
  • Meet daily, weekly, and monthly production goals
  •  Acts as a team player and communicates openly and honestly.
  • Maintains current knowledge of state and federal regulatory requirements.
  • Adheres to strict compliance of all aspects of  outreach operations.
  • Demonstrates behaviors, actions, and attitudes that reflect our  vision, mission and values.
  • Performs other duties as assigned.
Qualifications: 
  • Education- High School education/GED required; Associates degree or Bachelor’s degree preferred.
  • Minimum 3-5 plus years’ experience with direct consumer/customer service & sales interaction in a call center environment;
  • Must be able to meet monthly production (sales) quotas.  Competitive compensation + monthly bonus.
  • Medicaid program experience preferred.
  • Demonstrated application of data entry and related computer skills.
  • Excellent oral communications skills; ability to communicate with elderly individuals and state governmental personnel. Bilingual Spanish preferred.
  • Ability to analyze and interpret governmental program criteria; ability to interact and decipher information via telephonic or correspondence inquiries.
  • Ability to manage multiple customer/member cases at a time with excellent follow through.
  • Ability to empathize with customer/member situations

Dania M. Martinez
Employer Specialist
CareerSource South Florida
5825 SW 68th Street
Miami, FL 33143
P: 305-284-0936 | F: 305-284-0933
email: dania.martinez@careersourcesfl.com
web: www.careersourcesfl.com


CareerSource South Florida is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.

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