Monday, April 20, 2015

Job Opportunity : Florida Blue Direct Telesales Agent



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Florida Blue Direct Telesales Agent


Job Category: Sales
Date Posted: 04/03/2015
Location: Miami, FL

Job Description
Florida Blue Direct Telesales Agent-5250

Description

The Telesales Agent is an exciting entry level sales position, focusing on new sales for one client or one product, through inbound/outbound calls. The successful Telesales Agent will achieve goals by reaching the decision maker, completing the needs and analysis, and converting that prospect to a member.
This position requires managing lead lists, the use of multiple computer systems to analyze customer records, and submit accurate data in our Customer Relationship Management tool.

Major Sales Responsibilities:

• Generate new customer sales via qualified inbound calls/outbound for single product/client
• Identify and cross-sell prospects a limited ancillary product
• Respond to customer inquiries regarding product offerings
• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention
• Drive growth by exceeding sales revenue goals, retention rates, quality, compliance, and service levels

Major Compliance Responsibilities:

• Strive to resolve customer issues on the first call and log information related to those calls
• Follows compliant sales scripts, and compliant procedures
• Researches and resolves disputes and problems within established guidelines
• Completes, processes and maintains applicable paperwork and records
• Facilitates application process and perform field UW process for appropriate product(s)

Minimum Requirements:
• 2-40 or 2-15 License or the ability to achieve 2-40 or 2-15 license, within 30 days of hire
• High school diploma or equivalent (GED)
• Customer Service or Sales experience
• Data entry skills, using computers and the ability to navigate among multiple systems and screens
• Professional verbal and written communication skills
• This position requires to work flexible schedules, including evenings and Saturdays.

Preferred Skills:• Call Center Experience
• Demonstrated time management skills and the ability to manage multiple priorities.
• Experience working independently and as part of a team
• Bi-lingual ( English & Spanish) verbal and written proficiency
• Bachelor’s degree
The compensation mix for this position is 65% base salary ( paid on hourly basis) and 35% incentive (individual sales production).

Primary Location

Miami

Organization

Blue Cross Blue Shield of Fla

Schedule

Full-time

Posting Deadline

Apr 26, 2015, 11:59:00 PM


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