APPLY HERE
Florida Blue Direct Telesales Agent
Job Category: Sales
Date Posted: 04/03/2015
Location: Miami, FL
Job Description
Florida Blue Direct Telesales Agent-5250
Description
The Telesales Agent is an exciting entry level sales position, focusing on new sales for one client or one product, through inbound/outbound calls. The successful Telesales Agent will achieve goals by reaching the decision maker, completing the needs and analysis, and converting that prospect to a member.
This position requires managing lead lists, the use of multiple computer systems to analyze customer records, and submit accurate data in our Customer Relationship Management tool.
This position requires managing lead lists, the use of multiple computer systems to analyze customer records, and submit accurate data in our Customer Relationship Management tool.
Major Sales Responsibilities:
• Generate new customer sales via qualified inbound calls/outbound for single product/client
• Identify and cross-sell prospects a limited ancillary product
• Respond to customer inquiries regarding product offerings
• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention
• Drive growth by exceeding sales revenue goals, retention rates, quality, compliance, and service levels
Major Compliance Responsibilities:
• Strive to resolve customer issues on the first call and log information related to those calls
• Follows compliant sales scripts, and compliant procedures
• Researches and resolves disputes and problems within established guidelines
• Completes, processes and maintains applicable paperwork and records
• Facilitates application process and perform field UW process for appropriate product(s)
Minimum Requirements:
• 2-40 or 2-15 License or the ability to achieve 2-40 or 2-15 license, within 30 days of hire
• High school diploma or equivalent (GED)
• Customer Service or Sales experience
• Data entry skills, using computers and the ability to navigate among multiple systems and screens
• Professional verbal and written communication skills
• This position requires to work flexible schedules, including evenings and Saturdays.
Preferred Skills:• Call Center Experience
• Demonstrated time management skills and the ability to manage multiple priorities.
• Experience working independently and as part of a team
• Bi-lingual ( English & Spanish) verbal and written proficiency
• Bachelor’s degree
The compensation mix for this position is 65% base salary ( paid on hourly basis) and 35% incentive (individual sales production).
No comments:
Post a Comment