Jobs: 2015

Job Information and Destination Details:

APPLY URL

https://ars2.equest.com/?response_id=54e05be9306532b373a19282b129da90

COMPANY NAME:

American Airlines

JOB TITLE:

*Member Services Representative - Branch Operations (Spanish Speaker) (Credit Union)

COMPANY DESCRIPTION:

American, AMR Eagle, and the AmericanConnections® airlines serve 250 cities in 40 countries with, on average, more than 3,400 daily flights. The combined network fleet numbers approximately 900 aircraft. American Airlines is also a founding member of the global oneworld® Alliance, which enables member airlines to offer its customers more services and benefits than any member airline can provide individually. These services include a broader route network, opportunities to earn and redeem frequent flyer miles across the combined oneworld network and more airport lounges. Together, oneworld members serve nearly 700 destinations in over 150 countries, with 8,500 daily departures. American is also one of the largest scheduled air freight carriers in the world, providing a wide range of freight and mail services to shippers throughout its system onboard American's passenger fleet. American Airlines is an equal opportunity employer.

DESCRIPTION/RESPONSIBILITIES:

American Airlines Federal Credit Union, well known for its financial leadership, innovation, and service, is seeking a full time Member Services Representative that will be based out of our Boston Branch at Logan International Airport.

Responsibilities include, but are not limited to:

* Open new accounts, sell and process Credit Union services for new and existing members

* Post deposits, loan payments and encode all checks received with accuracy and detail

* Disburse checks from share withdrawals, loans and line of credit advances

* Must cross-sell credit union products and services

* Will work directly with the Credit Union members, branch manager and other personnel

* Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Job level to be determined based upon qualifications and experience of the selected candidate.

Branch hours are Monday through Thursday 8:00 a.m. – 5:00 p.m., Friday 8:00 a.m. – 6:00 p.m. and Saturdays 8:00 a.m. – 12:00 noon. The selected candidate must have flexibility to provide coverage any time during branch hours, as needed, as well as attend required meetings before or after hours, if scheduled.

REQUIRED SKILLS:

* High school diploma or GED required

* Previous banking or credit union experience preferred

* Previous retail, service or sales experienced candidates are encouraged to apply

* Must be energetic with above average customer service skills, and above all, like serving people with a courteous & outgoing personality

* Applicant must be VERY comfortable in a sales cultured environment with a desire to cross sell credit union products and services

* Ability to read, write and fluently speak the English Language

* Bilingual in Spanish is required

* Must have above average communication skills and professional telephone manner

* Must be able to work under pressure in a fast paced environment

* Must be able sit or stand for long periods of time; be able to lift 50 pounds

* Satisfactory performance and attendance are required

* Candidates will be required to pass applicable American Airlines pre-hire compliance checks

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Must have acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)

BENEFITS:

INDUSTRY: Transportation

JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)

v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT

FULLTIME/PARTTIME: FULLTIME

JOB PAYMENT: SALARY

SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0

% TELECOMMUTE: 0

JOB START DATE:

JOB END DATE:

EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA

STATE/PROVINCE: MA

CITY: Boston

AREA CODE:

ZIP CODE: 02108

JOB# (REQUISITION NO): 1507347

CONTACT NAME: AA Recruiter

CONTACT EMAIL ADDRESS: noreply@aa.com

American Airlines: *Loan Officer (Credit Union) - (1507348)

EQUEST CUSTOMER:

EQuest-AA TS Recruiting

Job Information and Destination Details:

APPLY URL

https://ars2.equest.com/?response_id=f90408129abe82c25ed811cafbb99eab

COMPANY NAME:

American Airlines

JOB TITLE:

*Loan Officer (Credit Union)

COMPANY DESCRIPTION:

DESCRIPTION/RESPONSIBILITIES:

American Airlines Federal Credit Union is looking for a new Loan Officer to join the Flagship team located at our headquarters in Ft. Worth, Texas. The ideal candidate will be a professional who is enthusiastic, energetic, highly-motivated and passionate for meeting member needs.

Hours are primarily Monday – Friday, 9:00am – 6:00pm, with required Saturday Rotation.

Duties include, but are not limited to:

* Processing new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs

* Exercising lending authority to correctly handle all loan requests, including but not limited to consumer and Home Equity loans

* Creating and promoting positive name recognition for the Credit Union

* Coordinating and scheduling special Credit Union events

* Working with branch/department managers and staff to identify and leverage cross-selling opportunities

* Researching member inquiries and providing solutions as required in a timely manner

* Being aware of all branch functions and duties to ensure proper support and coverage is provided at all times

* Implementing and enforcing internal control and security measures in accordance with Credit Union policies and government regulations

* Fostering a culture that promotes teamwork, service excellence and relationship building within the branch and overall organization

* Handling responsibilities of a Member Service Representative as needed, such as opening New Accounts and/or products and services, taking deposits, making withdrawals or processing transfers

* Other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Job level to be determined based upon qualifications and experience of the selected candidate.

REQUIRED SKILLS:

* High school diploma or GED required; some college preferred

* Previous banking or Credit Union experience preferred

* Previous loan underwriting experience preferred

* Must feel comfortable performing in a sales-focused capacity that includes targeted branch goals

* Must be able to work in a professional and collaborative manner with individuals from different levels and varied backgrounds

* Must be able to work well independently with minimal supervision

* Strong attention to detail and effective organizational skills are essential

* Excellent analytical, creative and problem solving skills

* Ability to work well under deadlines and high volume pressure

* Excellent interpersonal skills, including the ability to effectively communicate both orally and in writing

* Must be able to read, write, fluently speak and understand the English language

* Additional fluency in Spanish and/or French language preferred

* Flexibility to adjust work schedule and work additional hours as needed to support business needs, including required business travel

* A satisfactory performance and attendance record is required

* Candidates will be required to pass applicable American Airlines pre-hire compliance checks

* Candidates must have an acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)

BENEFITS:

INDUSTRY: Transportation

JOB CATEGORY: Business Development

v2 JOB CATEGORY: Business and Financial Operations

EMPLOYMENT TYPE: PERMANENT

FULLTIME/PARTTIME: FULLTIME

JOB PAYMENT: SALARY

SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0

% TELECOMMUTE: 0

JOB START DATE:

JOB END DATE:

EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA

STATE/PROVINCE: TX

CITY: Fort Worth

AREA CODE:

ZIP CODE: 76101

JOB# (REQUISITION NO): 1507348

CONTACT NAME: AA Recruiter

CONTACT EMAIL ADDRESS: noreply@aa.com

American Airlines: *Customer Service Manager - TPA - (1507349)

EQUEST CUSTOMER:

EQuest-AA TS Recruiting

Job Information and Destination Details:

APPLY URL

https://ars2.equest.com/?response_id=80bf87ebdc270f21d2945c929f606bb4

COMPANY NAME:

American Airlines

JOB TITLE:

*Customer Service Manager - TPA

COMPANY DESCRIPTION:

DESCRIPTION/RESPONSIBILITIES:

There are five major job responsibilities for Customer Service Managers:

Provide Quality Service and Achieve Superior Customer Satisfaction

* Resolve customer service and operational problems during tour of duty

* Work in operation during peak or irregular periods

* Spend majority of time in the operation, interacting with customers and employees

* Prepare customer correspondence

* Use cross-functional teams to generate and implement quality improvement ideas

* Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments

Meet Profitability and Cost Control Goals

* Develop and monitor budgets and spending

* Actively seek cost reduction ideas

* Monitor lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations, AA Safety, FAA and Other Government Requirements during Tour of Duty

* Investigates discrepancies and compiles statistical data for compliance purposes

* Write delay analysis and irregularity reports and complete OS1 documentation

Provide Team Members with Fair and Equitable Treatment

* Coach and counsel personnel and provide guidance to team on customer service and performance issues

* Conduct performance reviews for team members on a regular basis

* Document employee performance using Peak Performance through Commitment (PPC)

* Encourage employee teamwork to generate and implement individual and team's best ideas

* Respond to employees' professional and personal issues

* Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues

Run an Effective Operation

* Communicate with managers, peers and team members, both within their immediate department, as well as with other departments

* Administer company policies and procedures

* Provide team with necessary tools, resources and training to meet or exceed all operational performance goals

* Involve all team members in determination of operational improvements

* Coordinate operation including scheduling, hiring, training, inventory, etc.

REQUIRED SKILLS:

* Must be able to lead and motivate employees in working as a team

* Must be decisive and be able to work under demanding operational conditions in a stressful environment

* Must have excellent oral and written communication skills, leadership, initiative and judgment

* Must demonstrate strong administrative and analytical abilities

* Must be willing to work outdoors in any weather conditions in accordance to AA Safety Guidelines

* Must be willing to work extra hours when there are operational needs, such as weather delays

* Ability to work rotating shifts including weekends, holidays and days-off

* Must be able to become certified Ground Security Coordinator (GSC), if applicable

* Prior Airport Services experience preferred

* Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge

* Must be willing to take a pre-employment drug screening test

* Must be willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable

BENEFITS:

INDUSTRY: Transportation

JOB CATEGORY: Sales (Customer Service, Telemarketing, Retail)

v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE: PERMANENT

FULLTIME/PARTTIME: FULLTIME

JOB PAYMENT: SALARY

SALARY RANGE: 0 - 0

% TRAVEL INCLUDED: 0

% TELECOMMUTE: 0

JOB START DATE:

JOB END DATE:

EDUCATION:

--LOCATION OF JOB--

COUNTRY: USA

STATE/PROVINCE: FL

CITY: Tampa

AREA CODE:

ZIP CODE: 33601

JOB# (REQUISITION NO): 1507349

CONTACT NAME: AA Recruiter

CONTACT EMAIL ADDRESS: noreply@aa.com

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