Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
*Member Services Representative - Branch Operations
(Spanish Speaker) (Credit Union)
COMPANY DESCRIPTION:
American, AMR Eagle, and the AmericanConnections®
airlines serve 250 cities in 40 countries with, on average, more than 3,400
daily flights. The combined network fleet numbers approximately 900 aircraft.
American Airlines is also a founding member of the global oneworld® Alliance,
which enables member airlines to offer its customers more services and benefits
than any member airline can provide individually. These services include a
broader route network, opportunities to earn and redeem frequent flyer miles
across the combined oneworld network and more airport lounges. Together,
oneworld members serve nearly 700 destinations in over 150 countries, with
8,500 daily departures. American is also one of the largest scheduled air
freight carriers in the world, providing a wide range of freight and mail
services to shippers throughout its system onboard American's passenger fleet.
American Airlines is an equal opportunity employer.
DESCRIPTION/RESPONSIBILITIES:
American Airlines
Federal Credit Union, well known for its financial leadership, innovation, and
service, is seeking a full time Member Services Representative that will be
based out of our Boston Branch at Logan International Airport.
Responsibilities include, but are not limited to:
* Open new
accounts, sell and process Credit Union services for new and existing members
* Post
deposits, loan payments and encode all checks received with accuracy and detail
* Disburse
checks from share withdrawals, loans and line of credit advances
* Must
cross-sell credit union products and services
* Will work
directly with the Credit Union members, branch manager and other personnel
* Perform
other duties as assigned
The selected candidate will be responsible for ensuring
the security and confidentiality of all account and related information which
is part of their work and for ensuring that his/her work is in compliance with
all applicable laws and regulations including, but not limited to, the Bank
Secrecy Act.
Job level to be determined based upon qualifications and
experience of the selected candidate.
Branch hours are Monday through Thursday 8:00 a.m. – 5:00
p.m., Friday 8:00 a.m. – 6:00 p.m. and Saturdays 8:00 a.m. – 12:00 noon. The
selected candidate must have flexibility to provide coverage any time during
branch hours, as needed, as well as attend required meetings before or after
hours, if scheduled.
REQUIRED SKILLS:
* High school
diploma or GED required
* Previous
banking or credit union experience preferred
* Previous
retail, service or sales experienced candidates are encouraged to apply
* Must be
energetic with above average customer service skills, and above all, like
serving people with a courteous & outgoing personality
* Applicant
must be VERY comfortable in a sales cultured environment with a desire to cross
sell credit union products and services
* Ability
to read, write and fluently speak the English Language
* Bilingual in
Spanish is required
* Must have
above average communication skills and professional telephone manner
* Must be able
to work under pressure in a fast paced environment
* Must be able
sit or stand for long periods of time; be able to lift 50 pounds
* Satisfactory
performance and attendance are required
* Candidates
will be required to pass applicable American Airlines pre-hire compliance
checks
* Must fulfill
FAA criminal background checks to qualify for unescorted access privileges to
airport security identification display areas (SIDA), if applicable
* Must have
acceptable credit history, which will be verified (e.g., no past due
accounts, charge-offs, collection items or bankruptcies)
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: MA
CITY: Boston
AREA CODE:
ZIP CODE: 02108
JOB# (REQUISITION NO): 1507347
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: *Loan Officer (Credit Union) -
(1507348)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
*Loan Officer (Credit Union)
COMPANY DESCRIPTION:
American, AMR Eagle, and the AmericanConnections®
airlines serve 250 cities in 40 countries with, on average, more than 3,400
daily flights. The combined network fleet numbers approximately 900 aircraft. American
Airlines is also a founding member of the global oneworld® Alliance, which
enables member airlines to offer its customers more services and benefits than
any member airline can provide individually. These services include a broader
route network, opportunities to earn and redeem frequent flyer miles across the
combined oneworld network and more airport lounges. Together, oneworld members
serve nearly 700 destinations in over 150 countries, with 8,500 daily
departures. American is also one of the largest scheduled air freight carriers
in the world, providing a wide range of freight and mail services to shippers
throughout its system onboard American's passenger fleet. American Airlines is
an equal opportunity employer.
DESCRIPTION/RESPONSIBILITIES:
American Airlines Federal Credit Union is looking for a
new Loan Officer to join the Flagship team located at our headquarters in Ft.
Worth, Texas. The ideal candidate will be a professional who is
enthusiastic, energetic, highly-motivated and passionate for meeting
member needs.
Hours are primarily Monday – Friday, 9:00am – 6:00pm,
with required Saturday Rotation.
Duties include, but are not limited to:
* Processing
new loan applications, which includes interviewing the member, analyzing credit
reports and documentation and offering the best product to meet member
needs
* Exercising
lending authority to correctly handle all loan requests, including but not
limited to consumer and Home Equity loans
* Creating and
promoting positive name recognition for the Credit Union
* Coordinating
and scheduling special Credit Union events
* Working with
branch/department managers and staff to identify and leverage cross-selling
opportunities
* Researching member inquiries and providing
solutions as required in a timely manner
* Being aware
of all branch functions and duties to ensure proper support and coverage is
provided at all times
* Implementing
and enforcing internal control and security measures in accordance with Credit
Union policies and government regulations
* Fostering a
culture that promotes teamwork, service excellence and relationship
building within the branch and overall organization
* Handling
responsibilities of a Member Service Representative as needed, such as opening
New Accounts and/or products and services, taking deposits, making withdrawals
or processing transfers
* Other duties
as assigned
The selected candidate will be responsible for ensuring
the security and confidentiality of all account and related information which
is part of their work and for ensuring that his/her work is in compliance with
all applicable laws and regulations including, but not limited to, the Bank
Secrecy Act.
Job level to be determined based upon qualifications and
experience of the selected candidate.
REQUIRED SKILLS:
* High school
diploma or GED required; some college preferred
* Previous
banking or Credit Union experience preferred
* Previous
loan underwriting experience preferred
*
Must feel comfortable performing in a sales-focused capacity
that includes targeted branch goals
* Must be able
to work in a professional and collaborative manner with individuals from
different levels and varied backgrounds
* Must be able
to work well independently with minimal supervision
* Strong
attention to detail and effective organizational skills are essential
* Excellent
analytical, creative and problem solving skills
* Ability
to work well under deadlines and high volume pressure
* Excellent
interpersonal skills, including the ability to effectively communicate
both orally and in writing
* Must be able
to read, write, fluently speak and understand the English language
* Additional
fluency in Spanish and/or French language preferred
* Flexibility
to adjust work schedule and work additional hours as needed to support
business needs, including required business travel
* A
satisfactory performance and attendance record is required
* Candidates
will be required to pass applicable American Airlines pre-hire compliance
checks
* Candidates
must have an acceptable credit history, which will be verified (e.g., no past
due accounts, charge-offs, collection items or bankruptcies)
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Business Development
v2 JOB CATEGORY: Business and Financial Operations
EMPLOYMENT TYPE: PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: TX
CITY: Fort Worth
AREA CODE:
ZIP CODE: 76101
JOB# (REQUISITION NO): 1507348
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
American Airlines: *Customer Service Manager - TPA -
(1507349)
EQUEST CUSTOMER:
EQuest-AA TS Recruiting
Job Information and Destination Details:
APPLY URL
COMPANY NAME:
American Airlines
JOB TITLE:
*Customer Service Manager - TPA
COMPANY DESCRIPTION:
American, AMR Eagle, and the AmericanConnections®
airlines serve 250 cities in 40 countries with, on average, more than 3,400
daily flights. The combined network fleet numbers approximately 900 aircraft.
American Airlines is also a founding member of the global oneworld® Alliance,
which enables member airlines to offer its customers more services and benefits
than any member airline can provide individually. These services include a
broader route network, opportunities to earn and redeem frequent flyer miles
across the combined oneworld network and more airport lounges. Together,
oneworld members serve nearly 700 destinations in over 150 countries, with
8,500 daily departures. American is also one of the largest scheduled air
freight carriers in the world, providing a wide range of freight and mail
services to shippers throughout its system onboard American's passenger fleet.
American Airlines is an equal opportunity employer.
DESCRIPTION/RESPONSIBILITIES:
There are five major job responsibilities for Customer
Service Managers:
Provide Quality Service and Achieve Superior Customer
Satisfaction
* Resolve
customer service and operational problems during tour of duty
* Work in
operation during peak or irregular periods
* Spend
majority of time in the operation, interacting with customers and employees
* Prepare
customer correspondence
* Use
cross-functional teams to generate and implement quality improvement ideas
* Evaluate
team performance through corporate quality control measurements, such as
observations, CSI feedback, CSA data and customer complaints and compliments
Meet Profitability and Cost Control Goals
* Develop and
monitor budgets and spending
* Actively
seek cost reduction ideas
* Monitor lost
time and administer the Attendance Control Policy
Ensure Compliance with all Operations, AA Safety, FAA and
Other Government Requirements during Tour of Duty
* Investigates
discrepancies and compiles statistical data for compliance purposes
* Write delay
analysis and irregularity reports and complete OS1 documentation
Provide Team Members with Fair and Equitable Treatment
* Coach and
counsel personnel and provide guidance to team on customer service and
performance issues
* Conduct
performance reviews for team members on a regular basis
* Document
employee performance using Peak Performance through Commitment (PPC)
* Encourage
employee teamwork to generate and implement individual and team's best ideas
* Respond to
employees' professional and personal issues
* Conduct
investigations and Boards of Inquiry (BOI) and, when necessary, dismiss
employees for performance or attendance issues
Run an Effective Operation
* Communicate
with managers, peers and team members, both within their immediate department,
as well as with other departments
* Administer
company policies and procedures
* Provide team
with necessary tools, resources and training to meet or exceed all operational
performance goals
* Involve all
team members in determination of operational improvements
* Coordinate
operation including scheduling, hiring, training, inventory, etc.
REQUIRED SKILLS:
* Must be able
to lead and motivate employees in working as a team
* Must be
decisive and be able to work under demanding operational conditions in a
stressful environment
* Must have
excellent oral and written communication skills, leadership, initiative and
judgment
* Must
demonstrate strong administrative and analytical abilities
* Must be
willing to work outdoors in any weather conditions in accordance to AA Safety
Guidelines
* Must be
willing to work extra hours when there are operational needs, such as weather
delays
* Ability to
work rotating shifts including weekends, holidays and days-off
* Must be able
to become certified Ground Security Coordinator (GSC), if applicable
* Prior
Airport Services experience preferred
* Knowledge of
company policies and procedures, applicable SABRE and other functional
automation knowledge
* Must be
willing to take a pre-employment drug screening test
* Must be
willing to undergo comprehensive background and/or fingerprint checks to
satisfy security requirements, if applicable
BENEFITS:
INDUSTRY: Transportation
JOB CATEGORY: Sales (Customer Service, Telemarketing,
Retail)
v2 JOB CATEGORY: Sales and Sales Related EMPLOYMENT TYPE:
PERMANENT
FULLTIME/PARTTIME: FULLTIME
JOB PAYMENT: SALARY
SALARY RANGE: 0 - 0
% TRAVEL INCLUDED: 0
% TELECOMMUTE: 0
JOB START DATE:
JOB END DATE:
EDUCATION:
--LOCATION OF JOB--
COUNTRY: USA
STATE/PROVINCE: FL
CITY: Tampa
AREA CODE:
ZIP CODE: 33601
JOB# (REQUISITION NO): 1507349
CONTACT NAME: AA Recruiter
CONTACT EMAIL ADDRESS: noreply@aa.com
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